What happens when I do not see the Wi-Fi home page?

If the Wi-Fi home page is not automatically displayed on your device’s browser, type ‘wifi.cathaypacific.com’ into your browser’s address bar and select enter. The Wi-Fi home page will then be displayed in your device’s browser.

Please note that Wi-Fi is available shortly after take-off, and there may be areas of outage due to government regulations or a lack of coverage.

More about Wi-Fi

How do I get online?
What can I do to improve my Wi-Fi experience inflight?
How long is the Wi-Fi available for?
How long will my session last?
Should I be able to access Wi-Fi at any time during the flight?
Why can’t I access Wi-Fi when the aircraft is below 10,000 feet?
Can I switch internet access between devices, or use it simultaneously on more than one device?
Do I need to enable cookies to use Wi-Fi?
Can I send and receive text messages using Wi-Fi?
Can I make calls via messaging apps (e.g. Skype, FaceTime) on Wi-Fi?
Can I stream videos using my Wi-Fi service?
Why can’t I access certain content and/or websites?
Is the inflight Wi-Fi service secure?
What aircraft are currently equipped with Wi-Fi?
What payment methods are accepted for Wi-Fi passes?
How can I get a receipt for my purchase?
What happens if I get disconnected?
How can I save my login details, and do I need them for future flights?
What prevents an internet connection from being established?
How can VPN connection issues be resolved?
Do I have to be a customer of a particular service provider to use Wi-Fi?
Who can I contact if I have a question or issue with my billing and need a refund?
What will I see on my bank statement when I purchase a Wi-Fi pass onboard?
What kind of devices and operating systems can connect to Wi-Fi?

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