What happens if the award I want is not available?

The website will always show the most up-to-date inventory. If a particular product is not listed, the best thing to do is keep checking the website periodically.

More about redeeming travel awards

How do I redeem a hotel, experience or car rental award using my Asia Miles?
Can I make changes to my booking after the confirmation email has been issued?
What happens if I don’t show up to claim my Asia Miles Travel Services hotel, car rental or experience awards?
What does the term Cancellation Policy mean?
What charges are already included in a hotel, car rental or experience award booking?
How many days in advance should I redeem an Asia Miles Travel Services hotel, car rental or experience award?
Can I book an Asia Miles Travel Services hotel, car rental or experience award with mileage accrued through a flight partner’s Frequent Flyer programme?
After I have confirmed my booking, how do I receive the booking confirmation from you?
I have already made an Asia Miles Travel Services Hotel, car rental or experience award booking. How can I view my itinerary?
Can I make special requests for a product after the booking has been made?
Can I use my Asia Miles to redeem an Asia Miles Travel Services hotel, car rental or experience award for someone else?
Can I redeem an Asia Miles Travel Services hotel, car rental or experience award for my child if he/she is travelling alone?
My Experience Award includes complimentary hotel pick up, how can I arrange it?