Marco Polo Club
What should I do if I lose my Marco Polo Club membership card?
You can order a replacement membership card for a service fee of USD20 or 2,000 Asia Miles. Due to system upgrade, the online service is temporarily suspended until further notice. Please call our Marco Polo Club service line at +800 2747 5500 (international prefix may apply) for arrangement. You should receive your replacement card within two to four weeks.
More about Marco Polo Club
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What are the benefits of joining Marco Polo Club?
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Who can join Marco Polo Club?
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What is the difference between a Registered Account, Marco Polo Club membership, and Asia Miles membership?
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If I am a member of Marco Polo Club or Asia Miles, do I need to create a Registered account?
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If I have a Registered account, can I upgrade my account to become a Marco Polo Club member or Asia Miles member?
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I applied for a Cathay Pacific co-branded credit card. Am I automatically enrolled in Marco Polo Club?
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What is the enrolment fee to join Marco Polo Club?
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Are there exceptions to paying the enrolment fee?
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How long is my Marco Polo membership valid for?
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What are mid-tier benefits?
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How do I claim my mid-tier benefits?
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What is a Guaranteed Seat Reservation?
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What if I’ve forgotten my password, membership number and/or username?
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How can I change the name on my Marco Polo Club account?
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How do I update my membership details?
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Where can I find the latest exclusive club offers?
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How do Redemption Group nominations work and what are the exemptions for Marco Polo Club members?
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Are there any Marco Polo Club membership benefits for Priority Redemption for Discount Flight Awards?
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How is my privacy protected?
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What information do you collect and how do you use it?
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Does Marco Polo Club share my data with third parties for marketing promotions, etc.?
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I don’t want Marco Polo Club to share my personal information with anyone – how can I ensure this?
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As a Silver, Gold or Diamond member, will I receive mid-tier benefits below my tier? For example, will Diamond members be able to enjoy Bookable Upgrades when they reach 800 club points?
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Can the American Express Cathay Pacific Credit Card or any other Cathay Pacific co-branded credit card be used in place of my Marco Polo Club membership card?