Marco Polo Club
What should I do if I lose my Marco Polo Club membership card?
You can always access your digital membership card by signing into your account on our website or mobile app. You can also request a replacement physical membership card for a service fee of USD20 or 2,000 Asia Miles after you sign into your online account. You should receive your replacement card within two to four weeks.
More about Marco Polo Club
-
What are the benefits of joining Marco Polo Club?
-
Who can join Marco Polo Club?
-
What is the difference between a Registered Account, Marco Polo Club membership, and Asia Miles membership?
-
If I have a Registered account, can I upgrade my account to become a Marco Polo Club member or Asia Miles member?
-
What is the enrolment fee to join Marco Polo Club?
-
How long is my Marco Polo membership valid for?
-
What are mid-tier benefits?
-
How do I claim my mid-tier benefits?
-
As a Silver, Gold or Diamond member, will I receive mid-tier benefits below my tier? For example, will Diamond members be able to enjoy Bookable Upgrades when they reach 800 club points?
-
What is a Guaranteed Seat Reservation?
-
What if I’ve forgotten my password, membership number and/or username?
-
How can I change the name on my Marco Polo Club account?
-
How do I update my membership details?
-
Where can I find the latest exclusive club offers?
-
How do Redemption Group nominations work and what are the exemptions for Marco Polo Club members?
-
Are there any Marco Polo Club membership benefits for Priority Redemption for Discount Flight Awards?
-
How is my privacy protected?
-
What information do you collect and how do you use it?
-
Does Marco Polo Club share my data with third parties for marketing promotions, etc.?
-
I don’t want Marco Polo Club to share my personal information with anyone – how can I ensure this?