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Shopping with Cathay Group

We’re sorry – we’ve temporarily suspended duty free shopping due to COVID-19. Our shopping catalogue will be available again once the situation improves.

After Sales Service / Contact Us

We offer replacement service for inflight sales items with defects or design problems. Please contact us within 30 days from the date of purchase, and return your item together with the original packaging and sales invoice. We will not accept any items which are damaged due to abuse, misuse, accident or alteration. Dutiable items may not be replaced due to local customs regulations. These may include alcoholic beverages, tobacco products, fragrances and cosmetics.

Contact method
Email: dutyfreeservice@cathaypacific.com