You have turned off cookies for this site. Please enable cookies for a better browsing experience.
Please upgrade your web browser
You are using an unsupported browser. See our supported browsers to enjoy the very best experience of our site.
Promising you better value

With our Price Promise, you can purchase our airfares with confidence. After completing a booking on our website, if you find an identical fare at a lower price on an Indian travel agency website (in Indian Rupees), simply lodge a price match claim with us by midnight GMT+5:30 hours on the day of your purchase, and you'll get the fare difference refunded.

 

Our Price Promise applies to:

  • Bookings made on www.cathaypacific.com/in or on the Cathay Pacific app that depart from India.
  • Bookings paid and ticketed in full in Indian Rupees.
  • An itinerary only with flights operated by Cathay Pacific Airways and/or Cathay Dragon that originate in India.
  • Claims where the price on a third-party website, inclusive of all taxes, fees and surcharges, is lower than what you paid on www.cathaypacific.com/in by more than INR1000 for Economy, Premium Economy, Business and First Classes.

 

Kindly read the detailed Terms and Conditions before you make a claim for a refund.

How to make a claim for a refund:

1. Take an unedited, full screenshot of the fare with the price difference. It should include the website address, company logo, full itinerary with flight numbers, total costs of the booking fees and charges as well as a timestamp (with date and time clearly visible.)

2. Complete the claim form.

3. Submit the form and email the screenshot to ebiz@cathaypacific.com by midnight of the same calendar day you purchased your ticket.

4. Receive a refund of the price difference via the payment method originally used to purchase the ticket.

Make a booking

Please select your flight date(s).
Close

Passengers departing the UK, and aged 12 to 15, are exempted from the UK Air Passenger Duty (APD) Tax, effective 1 March 2016. Passengers booking online can request an APD Tax refund by contacting the local reservations office or Global Contact Centres.

Booking of more than six passengers is currently not available online. Please contact your local reservations office.

Booking of more than four passengers is currently not available online. Please contact your local reservations office.

Class
Passenger(s)
Tooltip about travelling with children. Press enter to expand.
Tooltip about travelling with infants. Press enter to expand.

1) The publicly available airfare on the third-party website must be:

*Sold by an Indian online travel agent.

*Quoted in Indian Rupees (without using a currency converter) and the ticket must be issued directly from the online travel agency.

 

2) Fare comparison checklist (the following must be identical):

*Cathay Pacific flight numbers

*Number and type of travellers (including the number of adults and children)

*Travel dates

*Cabin class and booking sub-class

*Booking, fare and cancellation conditions

*Travel itinerary and routes

*Payment method

 

3) The “Price Promise” only applies to the total airfare with Cathay Pacific and does not apply to hotel, car hire, travel insurance or other non-flight products purchased from Cathay Pacific.

 

4) The comparison of all fees including card fees equivalent to those used to make the booking is also covered under our promise.

 

5) A match in airfares will not be accepted in the following circumstances:

*Lack of evidence (such as screenshot of fare differences) hence the claim cannot be verified

*Fare quotes from comparison sites

*Instances where the fares are lower due to an error made by the retailer/third party

*Fares purchased as part of package holidays

*Fares on a website that is not targeted to consumers located in India and is not operated by an Indian company

*Cancelled or refunded bookings made on our website

*Airfares sold via a 'bricks and mortar' travel agency or via unauthorised channels or resellers

*Airfares that are not publicly available such as travel industry, corporate, negotiated or other private fares including any that require an access code or login

*Airfares discounted by use of promotional codes, coupons, credits, loyalty, redemption or other non-cash methods

*Resubmitted claims or multiple claims for one booking

*Airfares that include codeshare flights or flights operated by other airlines

6) The Cathay Pacific Price Promise is subject to the standard booking Terms and Conditions for flights booked online at www.cathaypacific.com.in

 

7) The Price Promise can be withdrawn or altered at any time without prior notice. Claims are subject to review by Cathay Pacific and the company reserves the right to the final decision.