The following customers can request a seat in advance without additional fee
- Members of The Marco Polo Club (Silver tier or above) and oneworld Ruby tier members or above
- All First and Business Class passengers
- Customers holding tickets on eligible fare types – Y, B, H, K, L, M, V, W, R, E, T
Customers who require special services should place a request at the time of booking. Please note that customers with confirmed special services will be unable to select their seat online.
Customers travelling on lower fare types – including Economy Super Saver, Economy Save and Fanfares – can reserve their preferred seats in advance of the check-in period for an additional fee. To understand more, please refer to "Reserve Your Seat" product page.
You can select your seat via Manage Booking anytime up to 48 hours prior to your flight departure, subject to flight eligibility and fare type. Certain fare types may require an additional fee for seat selection prior to the online check-in period.
Customers can enjoy more space by reserving an extra legroom seat for an additional fee. To understand more, please refer to "Reserve Your Seat – Extra-legroom Seat" product page.
If seat selection via Manage Booking is unavailable or you wish to select your seat free of charge, you may do so via Online check-in within 48 hours of your flight departure.
Yes, you may change your seat selection via Manage Booking up to 48 hours prior to your flight departure. Within 48 hours of your flight departure, you can change your seat selection via Online check-in.
For additional information on changing an Extra-legroom seat or a Regular seat reservation, please refer to our "Reserve Your Seat" page on our website.
Yes, you are still required to check in and print your boarding pass for your flight. Please be reminded that you must check in at least one hour prior to departure, or your reserved seats will be released.
You can check in:
- Online or via your mobile device from 48 hours up to 90 minutes prior to departure; or,
- At the Self Check-In Kiosks (if available) or at the airport counters at least 60 minutes prior to departure.
You can print your self-print boarding pass or/and send mobile boarding pass to your mobile device if you are departing from airports where such service is available.
When all available seats for “Advance Seat Reservation” are reserved at the time of your request, seat map will not be displayed and you will be offered the option to submit a window or aisle seat preference. We will then assign a seat to you based on your preference when seats become available.