I forgot to visit the merchant's website via cathay.com/shop-online-partners before buying something. Can I still receive Asia Miles for my purchase?
Unfortunately no. We are unable to retrospectively allocate Asia Miles. Whenever you shop, always try to remember to visit the merchant's website only via cathay.com/shop-online-partners. This allows cookies to track your visit so that we can allocate Asia Miles to your account accordingly.
-
I logged in to my account and made purchases with Online Shopping Partner, but they aren't showing up in my "transaction history". What can I do?
-
I have submitted a missing miles claim for my transaction related to Online Shopping Partners. How long can I expect to wait for the miles to appear in my account?
-
Why have my credited Asia Miles from Online Shopping Partners been cancelled?
-
How does it work? What's the process?
-
My purchases aren't showing up in my account, even though cookies are enabled. How come?