13 Feb 2012
Dragonair has completed the upgrade of its new passenger reservations system as planned over the weekend.
The changeover to new technology to replace a system introduced in the 1980s will ensure that Dragonair can continue passengers’ needs in the future as the airline continues to grow.
The major systems are online and functioning as planned, and one more customer facing system, Advance Seating Request, will be scheduled to go back online Tuesday, 14 February.
The carrier thanks its customers for their patience and continued loyalty. It will continue to strive to minimise and avoid any inconvenience that may cause to its customers and looks forward to serving them better with the new system.
As expected, call volume at the airline’s worldwide call centres has been greater than normal resulting in longer hold times. The Dragonair team is working hard to assist customers as quickly as possible. With the Manage My Booking function back online, passengers already holding reservations will find they can make desired changes via www.dragonair.com.
The management also thanks for the hard work of Dragonair staff who have led to the implementation of a system designed to help meet future passenger needs.