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Cathay Pacific first in Asia to enable passengers to change bookings online

06 Aug 2010



Cathay Pacific Airways has become the first airline in Asia to enable those passengers making online bookings to change or reissue their tickets through its website's Calendar Display feature. The facility allow passengers to choose alternative flights or travel dates as they please and is applicable for all tickets purchased through the airlines website, whether unused or partially flown.

Previously, such changes could only be made through Cathay Pacific’s Reservations offices or travel agents, but now passengers have the flexibility to do it themselves, for inbound or outbound Cathay Pacific flights to any destination, for round-trip tickets or one way, and also for flights involving interline partners. All the usual ticketing rules and Terms & Conditions still apply.

The new booking change facility was soft-launched in North America in June and has already proved popular with customers flying from the United States and Canada. The system will roll out next in Singapore, Australia, New Zealand, the UK and Europe, and will be introduced for the Hong Kong market in the fourth quarter of this year. By the second quarter of 2011 it will be available in every market around the Cathay Pacific network.

Cathay Pacific Manager e-Business Lawrence Fong said: “More and more of our passengers are booking their flights and managing their journeys through our website. We are delighted to become a pioneer in Asia by offering our customers the opportunity to change their bookings themselves according to their own needs, and we will continue our work to give people even more control over their journeys.”

To change their bookings, passengers need to access the “Manage My Booking” function at the Cathay Pacific website and click on the “Change Booking” icon. Features include ticket eligibility checking, the calendar display, a re-pricing function, offers for tickets in other fare groups and the ability to reissue electronic tickets.

The “Manage My Booking” function on the Cathay Pacific website was introduced in 2009 to enable all passengers to retrieve the most updated flight status and edit their personal information to ensure they are promptly informed of any booking or flight changes. They can also make requests for special meals or other services required, access travel alerts and advisories, and find information relating to baggage requirements and visas.

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