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Dragonair upgrades flagship website, outage on 22/23 June as enhancement takes place

05 Jun 2013

Dragonair will upgrade its flagship website – www.dragonair.com – over the weekend of 22 and 23 June, providing an enhancement to a more advanced and powerful online platform that will enable further upgrades to the airline’s online and mobile services in the near future. It will also give the website a fresh look and feel, with enhanced navigation and an improved site structure.

With the growing demand for online and mobile services, together with significant changes in customer preferences, a more sophisticated technology platform is required to allow the airline to redesign and roll out new services as quickly and efficiently as possible to meet customers’ need. The upcoming upgrade will provide a significantly improved platform that will enable Dragonair to keep pace with changing travel trends and consumer preferences and provide it with the ability to further enhance its online and mobile offerings in the years to come.

Dragonair website and its corresponding mobile site will be unavailable as the upgrade takes place. The outage hours will be from 23:00 hours Hong Kong time (15:00 GMT) on Saturday, 22 June until 13:00 hours Hong Kong time (05:00 GMT) on Sunday, 23 June. Online services offered through the website and mobile site, including online booking, Online Check-In, the Manage My Booking service and Mobile Boarding Pass retrieval, will be unavailable throughout the outage.

Dragonair will operate its normal flight schedule on the weekend of 22 and 23 June as the upgrade will not have any impact on aircraft systems. Airport services and facilities and Reservations and Service Centre hotlines will also be unaffected by the website outage. All personal and transactional data will be safeguarded during and after the upgrade.

Passengers travelling during the stoppage period are advised to bring a copy of their electronic ticket or boarding pass to the airport. Passengers can check in online and pre-print their boarding passes 48 hours before their flight departure and until 23:00 hours Hong Kong time (15:00 GMT) on Saturday, 22 June, but not during the actual stoppage period. No increase in queuing times at the airport is anticipated, but passengers may still wish to arrive at the airport earlier than normal.

In the week following the transition, Dragonair’s worldwide call centres may experience higher-than-normal call volumes. Should that happen, the airline will do everything possible to minimise inconvenience. Passengers’ patience and understanding will be appreciated.

Leading up to the transition, passengers are encouraged to visit Dragonair’s website at www.dragonair.com for more details.

During the cutover weekend, passengers may visit Dragonair’s Facebook page (www.facebook.com/dragonair) and Twitter feed (www.twitter.com/dragonair) to get updated information including the status of flights. Passengers in Mainland China may also visit Weibo (www.weibo.com/dragonair) and RenRen (http://page.renren.com/dragonair). Passengers can also contact the airline’s eService Hotline at +852 2747-2200 (Hong Kong) or +800 2747-2200 (worldwide toll free) during the outage.

Dragonair, an affiliate member of oneworld, is a Hong Kong-based airline operating a fleet of 39 passenger aircraft and serving 45 regional destinations, including 22 cities in Mainland China. Dragonair has been recognised for its product and service quality, and was named the “Best Regional Airline” at the TTG Travel Awards 2012, and voted for two consecutive years "World's Best Regional Airline" in the annual World Airline Survey run by Skytrax in 2010 and 2011. Dragonair is part of the Cathay Pacific Group, providing seamless connectivity for passengers to more than 170 cities around the globe.