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Dragonair website to undergo maintenance on 28 July
Online services unavailable from 1am to 8am (Hong Kong time)

23 Jul 2013

(HONG KONG) Dragonair’s website, www.dragonair.com, will undergo maintenance early on Sunday, 28 July (Hong Kong time). The airline recently refreshed its flagship website with significant enhancements to the look and feel together with the introduction of a new platform that will enable the airline to boost its online and mobile offerings in the years to come.

To continue the upgrade process of the underlying content management platform and to implement some planned performance improvements, the Dragonair website, and its corresponding mobile site, will be unavailable from 01:00 hours until 08:00 hours Hong Kong time (GMT+8) on Sunday, 28 July. Online services offered through the website and mobile site, including online booking, Online Check-In, the Manage My Booking service and Mobile Boarding Pass retrieval, will be unavailable throughout the outage.  Another outage period will take place at the end of August after which the replatforming will be completed.

With the new platform in place, the navigation of both web and mobile experience will be redesigned. Other value-added onboard and ground travel services will also be made available for purchase through the website.  The plan is to release the new design and functionality in stages so that the benefit of these changes will be felt as soon as possible.  The airline once again apologises for the inconvenience caused while the sites are taken offline.

Dragonair will operate its normal flight schedule during the website outage as the maintenance work will not have any impact on aircraft systems. Airport services and facilities and Reservations and Service Centre hotlines will also be unaffected by the website outage. All personal and transactional data will be safeguarded during and after the outage.

Passengers travelling during the stoppage period are advised to bring a copy of their electronic ticket or boarding pass to the airport. Passengers can check in online and pre-print their boarding passes 48 hours before their flight departure and until 01:00 hours Hong Kong time (GMT+8) on Sunday, 28 July, but not during the actual stoppage period. No increase in queuing times at the airport is anticipated, but passengers may still wish to arrive at the airport earlier than normal.

Passengers are encouraged to visit Dragonair’s website at www.dragonair.com/ka/en_HK/hidden-pages/website-maintenance.html for more details.

During the stoppage period, passengers may visit Dragonair’s Facebook page (www.facebook.com/dragonair) and Twitter feed (www.twitter.com/dragonair) to get updated information including the status of flights. Passengers in Mainland China may also visit Weibo (www.weibo.com/dragonair) and RenRen (http://page.renren.com/dragonair). Passengers can also contact the airline’s eService Hotline at +852 2747-2200 (Hong Kong) or +800 2747-2200 (worldwide toll free) during the outage.

Dragonair, an affiliate member of oneworld, is a Hong Kong-based airline operating a fleet of 39 passenger aircraft and serving 45 regional destinations, including 22 cities in Mainland China. Dragonair has been recognised for its product and service quality, and was named the “Best Regional Airline” at the TTG Travel Awards 2012, and voted thrice as "World's Best Regional Airline" in the annual Skytrax World Airline Awards™ in 2010, 2011 and 2013. Dragonair is part of the Cathay Pacific Group, providing seamless connectivity for passengers to more than 170 cities around the globe.