I have changed my itinerary. Will it be reflected in my confirmed Preflight Order?
If the change is made within the acceptable timeframe (i.e. 2 - 21 days before the departure date of the original flight and new flight) via other channels (CX Reservation, travel agent) the change will be reflected in your Preflight Order. However, we suggest customers to double check flight details under this website to ensure that the delivery flight is one that corresponds to their wish.
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What is Preflight Order?
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I have placed a preflight order. How can I change the details (e.g. flight details, personal details, ordered items)?
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I would like to add more products to my confirmed Preflight Order but failed. Why?
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I have a confirmed Preflight Order but am unable to modify the details. Why?
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I've made a Preflight Order and would like to increase the quantity of an item but failed. Why?
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I did not place a preflight order prior to boarding my flight. Can I still purchase products while on board?