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Cathay Pacific Airways apologises to passengers stranded at New York Airport

29 Dec 2010

Cathay Pacific Airways today (Wednesday) apologised to the thousands of passengers stranded at the John F Kennedy International Airport (JFK) in New York for what they have had to endure during the long hours of delays caused by the snowstorms.

“We are particularly sorry for the great inconvenience that more than 1,100 passengers have suffered throughout their long wait inside our aircraft on the tarmac”, a Cathay Pacific spokesman said.

A total of five Cathay Pacific flights had to wait on the tarmac because gates were not available at the airport for passengers to disembark. The length of waiting time on the tarmac ranged from four hours up to 11 hours for the five affected flights.

These passengers have now disembarked as the weather situation and operation conditions at the airport have improved.

“We are actively reviewing everything that led to this unfortunate situation so that we can work to prevent a recurrence in the future”, the spokesman said.

“Our intentions to get our passengers to their destinations as quickly as possible were good, but we could not overcome the challenging conditions at JFK due to the snowstorm and as a result did not live up to our service standards, for which we sincerely apologise ”, the spokesman added.

With the weather conditions in New York getting better, Cathay Pacific’s scheduled services to and from New York today are expected to gradually resume normal over the next couple of days.

“We are also thankful to the JFK airport authorities for the support and assistance they rendered under a most testing operating condition,” the spokesman said.

The latest flight information is as follows:

FROM NEW YORK TO HONG KONG

26 December, 2010

Two of the three flights from New York to Hong Kong that have been affected by the snowstorms have already departed and are on their way to Hong Kong International Airport (HKIA).

- CX831/26December that had to make a stop at Narita Tokyo is expected to arrive HKIA around 13.30 today after an estimated delay of 42 hours and 35 minutes.

- CX889/26 December is expected to arrive HKIA around 20.15 today after an estimated delay of 36 hours 20 minutes.

27 December, 2010

The three New York-Hong Kong flights have already departed and are on way to Hong Kong.

- CX831/27 December that departed at 16.57 on 28 December NY time is scheduled to arrive HKIA around 22.20 today after an estimated delay of 27 hours.

- CX841/27 December that departed at 13.25/28December NY time is scheduled to arrive HKIA 19.00 after a delay of 28 hours and 35 minutes.

- CX889/27 December that departed 19.22 on 28 December NY time is scheduled to arrive HKIA 0450 tomorrow (30 December) after an estimated delay of 21 hours and 22 minutes.

28 December, 2010

One of the three New York-Hong Kong flights has already departed with the other two scheduled to fly out on 29 December NY time.

- CX841/28 December has already departed at 00.30 on 29 December NY time with expected arrival time in HKIA around 05.20 on 30 December HK time, after an estimated delay of 15 hours and 15 minutes.

- CX831/28 December is scheduled to depart 13.15 on 29 December NY time with expected arrival in HKIA around 1820 on 30 December HK time, after an estimated delay of 23 hours and 20 minutes.

- CX889/28 December is scheduled to depart 07.15 on 29 December NY time with expected arrival in HKIA around 17.15 on 30 December HK time, after an estimated delay of 9 hours and 15 minutes.

Flights from New York to Hong Kong on 29 December are expected to operate as scheduled.

FROM HONG KONG TO NEW YORK

The three daily flights to New York that departed from HKIA on 26 and 27 December have already arrived, including those that have been diverted to Toronto.

For flights that departed on 28 December, the status is as below:

- CX830/28 December which has been diverted to Toronto is expected to arrive New York around 11.15 on 29 December NY time after an estimated delay of 23 hours.

- CX840/28 December has already arrived New York at 22.33 on 29 December NY time.

- CX888/28 December is currently on way to New York with no delay expected.

Passengers who intend to travel to or from New York are advised to check the airline’s website, www.cathaypacific.com, to get the latest flight information, and to check the status of their flight at the airline’s website, www.cathaypacific.com, before going to the airport and to input their contact details in the Manage My Booking function at the website to ensure they get the latest flight information via SMS or email.

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