Flight disruptions at Hong Kong International Airport this week
Latest update: 15 Aug 2019 9:30 HKT (GMT+8)
We will be operating our flights today as scheduled. Please note that there is potential for further flight disruptions at short notice.
Customers should not proceed to the airport unless they have a confirmed booking. We suggest passengers arrive 3 to 4 hours prior to their flight’s scheduled departure time, and also to take advantage of our In-town Check-in services. Additionally, passengers should have their confirmed tickets and travel documents ready for inspection upon arrival at the airport.
With immediate effect, charges and fare differences will be waived for certain ticket changes on bookings for travel scheduled between 12 and 14 August. Please view specific details on our Special ticketing guidelines page.
In order to provide our customers in the coming days with as much flexibility as possible, we will also waive charges on certain ticket changes for passengers scheduled to travel on 15 and 16 August 2019. Please view our separate Special ticketing guidelines page for travel involving the 15 and 16 of August.
Passengers whose flights were disrupted on 12 and 13 August have been rebooked onto new flights – email notifications have been sent with new flight rearrangements. You can also log onto Manage Booking to review and make changes to your new flight arrangements – passengers who booked directly with Cathay Pacific will be allowed one change free of charge. If your booking was made via a travel agent, please contact them for any changes.
All passengers are urged to check Flight Status before proceeding to the airport. To ensure you receive the latest flight status updates via SMS or email, please update contact details in Manage Booking. You can also download our app for iOS or Android and enable our push notifications.
Please visit our Flight delays and cancellations page, to understand our service recovery during disruptions.
While disruption events like these can change significantly and at short notice, rest assured we are doing everything we can in advance to minimise the impact to our customers.