Shopping with Cathay Group
After Sales Service / Contact Us
We offer replacement service for inflight sales items with defects or design problems. Please contact us within 30 days from the date of purchase, and return your item together with the original packaging and sales invoice. We will not accept any items which are damaged due to abuse, misuse, accident or alteration. Dutiable items may not be replaced due to local customs regulations. These may include alcoholic beverages, tobacco products, fragrances and cosmetics.