Please upgrade your web browser
You are using an unsupported browser. See our supported browsers to enjoy the very best experience of our site.
Book Explore the site menu

Changes and cancellation

Currently, you are unable to change your redemption booking or Flight Award details online. Members of The Marco Polo Club can do this by contacting The Marco Polo Club Service Centre, and Asia Miles members by contacting the Asia Miles Service Centre. You can make your request by phone, fax, email or via the online feedback form, and we will arrange for the necessary changes to be made.

Redemption bookings can be cancelled online. If you wish to receive a refund for your award ticket, please ensure that the ticket is totally unused and has not expired. You can then contact The Marco Polo Club Service Centre or Asia Miles Service Centre for a refund, where a service fee of either USD120 or 12,000 Asia Miles applies. Once the process is complete, the mileage will be credited back to your account, and the airport taxes and fuel surcharges paid for the award tickets will be refunded to your credit card account within 4 to 6 weeks.