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10 things we're doing to reassure you

We are working in close coordination with the health authorities in Hong Kong to ensure the wellbeing of passengers travelling to, from and through Hong Kong. Here are some of the precautionary measures we've implemented.  

1. Thorough cabin disinfection & deep cleaning

We've always taken cabin cleanliness seriously – so much so, that we've ranked in the top 10 of Skytax's 'World's Best Airline Cabin Cleanliness' list for five consecutive years. Watch how we thoroughly disinfect our cabins, and learn more about the additional protocols we've implemented in light of the coronavirus (COVID-19) outbreak.

How we clean our cabins

We adopt the highest standard in cleaning and disinfecting our cabins, seats, galleys and washrooms. This includes strict disinfection of surfaces and fixtures such as personal television screens, meal tables, baby bassinet tables, and armrests across the aircraft after every flight. Our staff are trained with the latest hygiene protocols and cleaning procedures, using products recommended by IATA and WHO.

Additional disinfecting during COVID-19

Out of an abundance of caution, we carry out additional disinfecting – on top of our daily cleaning and sanitising – upon a confirmed case of coronavirus. The entire process takes up to five hours, and is completed only by trained cleaning professionals.

Reduced flights to Mainland China

2. Reduced flights worldwide

We’re reducing capacity by 96% across our network in April and May.

 

Increased temperature checks at Arrivals & Departures

3. Increased temperature checks at Arrivals & Departures

Temperature checks have been implemented for all arriving, departing and transiting passengers at Hong Kong International Airport. Passengers will also have their temperature checked before boarding our flights in the UK and North America.

Hand sanitiser readily available

4. Hand sanitiser readily available

Passengers can easily find hand sanitiser throughout Hong Kong International Airport, including at our check-in counters, immigration and security check-points, Restricted Departure areas, boarding gates, Arrivals and Skypier. Our lounges in Hong Kong, Shanghai Pudong and Beijing also have sanitiser readily available at the reception desk.

Inflight health update broadcasts

5. Inflight health update broadcasts

To ensure passengers and crew have the latest information, we make updated health message broadcasts on all flights arriving into Hong Kong. These broadcasts alert everyone onboard to the current situation and the necessary actions required.

Compulsory health declarations

6. Compulsory health declarations

Detailed health declaration forms are distributed on all flights arriving in Hong Kong. Cases that are considered to be a risk are immediately referred to the relevant authorities.

HEPA air filters

7. HEPA air filters

Our HEPA (High Efficiency Particulate Arresters) aircraft filtration systems filter 99.999% of dust particles and airborne contaminants such as viruses and bacteria, ensuring the highest possible quality of cabin air. HEPA filters offer a similar level of performance to those used to keep the air clean in hospital operating rooms and industrial clean rooms.

Catering safeguards

8. Catering safeguards

Inflight meals are prepared to the highest food safety standards. Our preparation and storage procedures adhere to the standards of regulatory authorities in Hong Kong and around the world.

Additional precautions in our lounges

9. Additional precautions in our lounges

Precautionary measures have been implemented at all our airport lounges around the world. The cleaning of surfaces in washrooms, lifts and other high-use areas is being conducted more frequently, and magazines have been removed. Changes to our food offering have also been made, including the replacement of the buffet with single-serve prepared meals.

10. Temporarily modified inflight services

We have temporarily modified our inflight service to reflect the current situation. This includes suspending trolley services in First and Business class and serving meals on a single tray; and providing a snack bag and hot snack service in Premium Economy and Economy class. Hot towels, pillows, blankets, magazines and inflight duty-free sales have also been temporarily suspended.

For personal preventative measures, please refer to the World Health Organization novel coronavirus advice for the public.