We aim to give you the best experience possible – but also wish to respect your privacy. By clicking “I accept”, you agree to allow us to use cookies, which will help us deliver more personalised information. However, should you wish to disable this capability, or to learn more about our policy, please visit our Cookies policy. Thank you.
Please upgrade your web browser
You’re using a browser that we don’t support. To get the best experience using our site, we recommend you upgrade to a newer browser – please see our supported browsers list.

Make unlimited changes to your booking – for no extra charge

If you know when you’d like to fly, you can easily make free and unlimited changes to your ticket. 

There are two special arrangements in effect: one for all tickets issued on/before 23 March 2020, another for new tickets issued between 9 March 2020 and 30 June 2020. To learn more, please select the date range that applies to your booking.

If you don’t know when you’d like to fly, you can easily exchange your ticket for Cathay Credits to use at a later date. Alternatively, you may cancel your ticket and request a refund.    

Special ticketing arrangements 

If your ticket was issued on or before 23 March 2020, for travel until 30 June 2020, you can change your booking unlimited times with no rebooking or rerouting fees. We've also extended the final travel date to 30 June 2021, so you can travel when it suit you best.

 

Please refer to the below table to determine if your booking is eligible.

 

Destination/origin Ticket booking period Original travel period Ticket change deadline
Travel must be completed by
All destinations/origins On/before 23 March 2020 17 March to 30 June 2020 Ticket must be changed before the departure date 30 June 2021

 

You can easily alter your booking in Manage Booking. If you booked through a travel agent or third-party website, please contact them directly to organise your changes.


If you’re unsure when you’d like to fly, another option is to exchange your ticket for Cathay Credits. Equal to the value of your original ticket, Cathay Credits can be saved and used to book trip at a later date. Learn more about Cathay Credits.


Some conditions apply:

  • Tickets must be booked on a Cathay Pacific or Cathay Dragon flight.
  • Tickets must be booked directly through our website, mobile app or Global Contact Centre. For bookings made through a travel agent or third-party website, please contact them directly for changes.
  • Fare differences may apply.

We’re giving you the flexibility to make free and unlimited changes to all new tickets issued between 9 March and 30 June 2020. Please refer to the below table to determine if your booking is eligible.

 

Destination/origin Ticket booking period Ticket change deadline
Must travel before
All destinations/origins 9 March 2020 to 30 June 2020
One year after the date of ticket issuance
One year after the date of ticket issuance

 

You can easily adjust your booking using Manage Booking until 30 June 2020. After then, simply call your local reservations office to make any further changes. Free and unlimited changes can be made up to one year after your original ticket issuance date.

 

If you booked through a travel agent or third-party website, please contact them directly to organise your ticket changes.

 

Some conditions apply:

  • Travel must be completed within one year from the date of ticket issuance.
  • Applicable to all tickets originally purchased and issued between 9 March and 30 June 2020.
  • The offer above applies to Cathay Pacific and Cathay Dragon tickets only.
  • Applicable to all fares, except redemption tickets, group tickets and Cathay Pacific Holidays packages.
  • Booking changes must be made before departure.
  • Fare/ tax differences may apply, due to the fare restrictions/ conditions of your ticket.
  • Standard cancellation guidelines apply to all fares.
  • Those who have booked directly with us can rebook and reroute through Manage booking. Otherwise, please contact your travel agent.

How to make changes to your booking

If you booked through Cathay Pacific – on our website, mobile app or through our call centre – you can easily make changes in Manage Booking. Watch the below video for a step-by-step guide to altering your ticket.

If you purchased your ticket through a travel agent or a third-party website – like Skyscanner – please contact them directly to organise your change.

If you booked a redemption ticket, please contact Asia Miles through their online form. You will need to provide the following information in the form: your booking reference number, destination and preferred flight date/time.

Learn more about your ticket change options

Watch this to learn more about your different ticket change options: rebooking your ticket, exchanging your ticket for Cathay Credits, and cancelling your ticket.