Hearing or speech impaired passengers
Travelling with a hearing impairment
Passengers who use hearing aids, special headsets, audio receivers, or other battery assisted listening devices may bring these on board any Cathay Pacific or Cathay Dragon flight without giving advance notice. You can use these devices throughout the flight.
Please note that you must supply your own power source for these devices that meets all applicable regulations.
Assistance for hearing impaired travellers
We are happy to provide the following assistance for hearing impaired passengers:
- Meet-and-assist service to escort you to and from the aircraft
- Individual safety briefings
- Subtitles on our inflight safety videos
- Priority boarding
If you have a service dog that you wish to travel alongside please contact our local reservations office. You can also find out more in our service animals section.
If you wish to use a transmitting device during your flight please let us know 48 hours prior to travel so we can check it complies with our safety regulations.
While we do not require any special documentation for travel with us or notification prior to departure, passengers with speech impairment may wish to request assistance at check-in or with boarding.
Please notify our reservations office 72 hours prior to departure so that arrangements can be made.
Baggage informationFind out everything you need to know about baggage information when flying with Cathay Pacific
Check inSelect your seat and print your boarding pass to save time at the airport.
Contact usSpeak to our friendly Customer Services team, who are on hand to answer your question.
Frequently asked questionsSee answers to your frequently asked questions all in one easy place.