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Introducing our new airport experience in Changi Terminal 4 

On 31 October 2017, Cathay Pacific will be the first airline to move to Changi Airport’s new Terminal 4 – where our passengers can enjoy a state-of-the-art self-service experience and new Cathay Pacific lounge. 

Find calm in the fast lane when you travel with Cathay Pacific 

Time is on your side when you travel to or from Singapore with us, with self-service facilities designed to speed you through terminal checkpoints more quickly and securely – leaving you with time to slow down and enjoy the quiet luxuries of our new lounge along the way.

Use smart self-service technology 

A woman using a self-check-in kiosk at Changi Airport T4

Check-in

Collect your boarding pass at our self-check-in kiosks, print your own bag tags, and use the self-service bag drops – all designed to help to speed up the check-in process and reduce queues at every stage of your journey through the airport.

Facial recognition technology at immigration kiosks

Immigration

State-of-the-art facial recognition technology can immediately authenticate your identity so you can bypass immigration queues. This is available to Singaporean residents, permanent residents, long-term pass holders, and any visitor who has previously had their fingerprints collected when entering Singapore.

Self-boarding facilities at the airport gate

Boarding

If you’ve used the self-service function at immigration, you can self-board by scanning your boarding pass at the gate and verifying your identity with facial recognition technology. This allows passengers into their seats more quickly and easily.

Cathay Pacific flight attendant smiles at a passenger

People to help

If you’re new to the automated experience, our airport staff will be on hand to assist you – while pre-boarding and dedicated counters are still available for First class, Business class, Marco Polo Club members, and passengers who require special assistance.

A female passenger relaxing in our lounge

Relax in our new Cathay Pacific lounge

On 31 October, we are opening our new Cathay Pacific lounge in Singapore, featuring all of our signature comforts, facilities, and flavours – including our classic wonton soup, dan dan noodles, and a special Singaporean laksa, served at the ever-popular Noodle Bar. 

Where to find us

You can reach Changi Airport Terminal 4 by bus, MRT, car, and taxi while a complimentary 24-hour shuttle bus runs between T2 and T4 (find more details on the Changi website). Cathay Pacific counters are located on Row 6, the closest airline to immigration.