What must I do when I arrive at the airport?
Passengers without check-in baggage:
- Can proceed directly through Security and Immigration and to the Gate
- Must present their travel documents at the Boarding Gate Service Desk at least 30 minutes prior to departure.
Passengers with check-in baggage:
- Can drop it at a Self Check-In Bag Drop Counter at least 50 minutes before scheduled departure time.
- If you are departing from Beijing, Colombo, Dubai, Kolkata, London Heathrow (LHR), Madrid, Mumbai, New York John F Kennedy (JFK), Shanghai Pudong (PVG) and Tel Aviv, you can drop it at a Self Check-In Bag Drop Counter at least 70 minutes prior to departure.
Be sure to arrive at the boarding gate at least 30 minutes before the departure time to avoid unnecessary delays. Late passengers will not be accepted and the boarding gate will be closed 10 minutes prior to departure.