We aim to give you the best experience possible – but also wish to respect your privacy. By clicking “I accept”, you agree to allow us to use cookies, which will help us deliver more personalised information. However, should you wish to disable this capability, or to learn more about our policy, please visit our Cookies policy. Thank you.
Please upgrade your web browser
You’re using a browser that we don’t support. To get the best experience using our site, we recommend you upgrade to a newer browser – please see our supported browsers list.

Boarding pass

I have checked in online and offered with the option to send a Mobile Boarding Pass to my mobile device. However, why can’t I select the country code of my mobile phone number in order to receive the SMS link (text message)?

While your departure port supports the option of receiving a Mobile Boarding Pass, whether or not a customer can receive the SMS depends on the country of their mobile service provider is located. If the country of their mobile number falls outside the country list below, that means they will not be able to receive the SMS link for viewing the mobile boarding pass page. In that case, the customer can opt to receiving the link by email address and open up the page by checking email on the mobile device.

The SMS service is currently available to mobile phone users in these countries: Australia, Austria, Bahrain, Bangladesh, Belgium, Canada, Mainland China, Czech Republic, Denmark, Finland, France, Germany, Hong Kong SAR, India, Indonesia, Ireland, Italy, Japan, Korea, Luxembourg, Macao SAR, Malaysia, Netherlands, New Zealand, Norway, Pakistan, Philippines, Portugal, Qatar, Saudi Arabia, Singapore, South Africa, Spain, Sri Lanka, Sweden, Switzerland, Taiwan China, Thailand, Turkey, UAE, UK, USA and Vietnam.