We aim to give you the best experience possible – but also wish to respect your privacy. By clicking “I accept”, you agree to allow us to use cookies, which will help us deliver more personalised information. However, should you wish to disable this capability, or to learn more about our policy, please visit our Cookies policy. Thank you.
Please upgrade your web browser
You’re using a browser that we don’t support. To get the best experience using our site, we recommend you upgrade to a newer browser – please see our supported browsers list.

Boarding pass

I am travelling to Hong Kong with an onward connection to other destination. Why am I not allowed to use Mobile Boarding Pass after checking in online?

For passengers arriving in Hong Kong with onward connecting flights, we are only offering the use of Mobile Boarding Pass if their origin airport supports this service.

For example: If you are travelling from Auckland to Hong Kong with an onward connection to Beijing, you can use your Mobile Boarding Pass for both sectors. If you are travelling from New York to Hong Kong with an onward connection to Beijing, you cannot use your Mobile Boarding Pass for either sector.