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I haven’t received the order that I placed yet, when will I receive them?

Orders are delivered by various partners, who might have different timelines and delivery methods.

  • For orders placed prior to 14 November 2019, you can find your order record in your Asia Miles Account history / Transaction history.
  • For orders placed on or after 14 November 2019, you can view the delivery status, obtain product / delivery partner contact details under the Your Orders page.