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What delivery options can I choose?

We provide three main delivery options for your order:

  • Physical delivery (door-to-door, smart locker pickup service and self-pickup at SF-Express stores)
  • Email delivery (product or the e-voucher will be sent via email)
  • Mail delivery (voucher or redemption letter will be sent by post)

 

Physical delivery

We offer worldwide shipping for most products. Simply select your desired product delivery location and we’ll let you know the availability in your country/region while browsing our catalogue.

Due to different restrictions and regulations, our international shipping may not be applicable to all products. Please note that you are required to pay all customer charges, postal clearance fees, import duties and taxes (including all associated handling and administrative fees charged by local customers or delivery service providers), that are not included at checkout.

Door-to-door (home/office address) – we are able to deliver your order to your doorstep, excluding PO Box addresses, and remote and restricted areas. For more details, please refer to ‘Redemption and delivery information’ in the product details page.

Smart locker pickup service (Hong Kong only) – our delivery partners offer lockers located all over Hong Kong, with most supporting 24/7 pick-up service.

Self-pickup at SF-Express stores (Hong Kong only) – You may choose to pick up your products at SF-Express stores. Please refer to the checkout page for the network points.

 

Email/voucher/letter delivery

If your order will be delivered via email or involves e-vouchers

An order confirmation email will be sent to your registered email address. The e-voucher, which will contain a QR code, bar code, URL hyperlink, passcode or such other code(s) and an order reference number, will be sent either together or separately for products provided by Cathay Pacific, Cathay Pacific Holidays or Asia Miles, and separately for products provided by merchant partners.

If the voucher is for a physical service, such as dining, service or product collection, you will need to follow the instructions on the voucher to make your appointment ahead of time or arrange a timeslot with our merchant partner for pickup. For some orders, you may be required to visit a dedicated URL hyperlink/partner’s website to proceed. Please follow the instructions on the e-voucher to complete the process.

If you order any products or services involving a physical redemption letter

An order confirmation email will be sent to your registered email address. The physical redemption letter will be mailed out to your designated address within the delivery period – normal mailing lead-time with mailing addresses in Hong Kong is approximately ten working days and up to three weeks for mailing addresses outside of Hong Kong, or as stated in the product detail page. The actual delivery time will depend on the postal service and delivery location.