Your refund request for the residual amount after the deduction of necessary cancellation charges, will be processed in 20 calendar days if the original payment was made by Cash, Bank Transfer and Cheque, or 7 working days if it was made by other forms of payment (counted form the day of receipt of the refund request).
Please note that the time required for the actual refund to reach your account will depend on individual banks and payment service providers.
The above guidelines do not apply to special refunds involving service on other airlines.
*We have received a large increase in refund requests as a result of the coronavirus outbreak. While we are doing everything we can to process your refund quickly, this process may take longer than usual. We apologise for any delays and thank you for your patience during this busy period.