• Sign in / uponeworld
    Cathay Pacific
    10 things Cathay Pacific is doing to safeguard against COVID-19
    Find out how the Cathay Pacific Group is acting to ensure the wellbeing of its passengers and staff during COVID-19
    Cathay Pacific

    Some travellers may feel anxious about boarding a flight and crossing borders during the current outbreak of COVID-19. But the aviation industry has sprung to action and for those flying Cathay Pacific, there are many reasons to be reassured – 10, to be precise.

    As the COVID-19 outbreak has spread, the Cathay Pacific Group has continued to assess and enhance its safety and health protocols throughout every step of the journey. That includes thorough cabin disinfections and temperature checks for arrival, departure and transit passengers in Hong Kong. We’ve got the details below.


    Illustration of Chinese Mainland map

    Credit: Bay Leung

    Illustration of cleaning tools

    1. Reduced flights to the Chinese Mainland

    We have suspended all Wuhan flights until 31 March, and have also reduced our flights to the Chinese Mainland by approximately 90 per cent.

    2. Thorough cabin disinfection & deep cleaning

    Our cleaning and disinfecting protocol includes the strict disinfection of surfaces and fixtures with products recommended by IATA and WHO. This includes personal television screens, meal tables, baby bassinet tables and armrests across every aircraft after every flight.

    Illustration of testing body temperature

    Credit: Bay Leung

    Illustration of santising hand

    3. Increased temperature checks at Arrivals & Departures

    All arriving, departing and transiting passengers will have their temperatures checked at Hong Kong International Airport (HKIA), including SkyPier.

    4. Hand sanitiser readily available

    Hand sanitisers are placed at multiple areas in and around the airport, including check-in counters, immigration, security checkpoints, boarding gates and in our lounges in Hong Kong and Shanghai Pudong.

    Illustration of inflight passengers

    Credit: Bay Leung

    Illustration of declaration form

    5. Inflight health update broadcasts

    On all flights arriving into Hong Kong, we announce updates about the current situation and necessary actions required.

    6. Compulsory health declarations

    We require passengers to answer health screening questions upon check-in at worldwide airports including Hong Kong. A health declaration form must be completed and submitted prior to departure for some destinations. Any cases considered to be a risk are immediately referred to relevant authorities.

    Illustration of passenger inside cabin

    Credit: Bay Leung

    Illustration of catering check

    7. HEPA air filters

    Our High Efficiency Particulate Arrester (HEPA) aircraft filtration systems filter 99.999 per cent of dust particles and airborne contaminants like viruses and bacteria, ensuring the highest possible quality of cabin air. It offers a similar level of performance to those used in hospital operating rooms.

    8. Catering safeguards

    We adhere to the strictest food preparation and storage procedures to ensure the safety standards set by Hong Kong and international regulatory authorities.

    Illustration of additional precautions in lounges

    Credit: Bay Leung

    Illustration of inflight service

    9. Additional precautions in our lounges

    In our airport lounges in Hong Kong and Shanghai Pudong, we’ve increased the cleaning of high-use areas such as bathrooms and lifts, and modified our food offering to further reduce risk, including replacing the buffet with single-serve prepared meals.

    10. Modified inflight services

    On all flights, we have temporarily modified our meal services, including suspending trolley services in First and Business class, and are providing a disposable snack bag in Premium Economy and Economy. We have also temporarily suspended inflight duty-free sales and amenities such as hot towels, pillows and blankets.

    Cathay Pacific are continuously monitoring and updating their safety measures in response to the current situation. Visit our Coronavirus (COVID-19) information centre for the latest updates and more information about the precautionary measures they’re taking

    This story was originally published in February 2020 and updated in October 2020.

    Credit of the illustrations: Bay Leung