What documents do I need for warranty?
An order confirmation will be sent to your registered email address and will serve as the official documents for warranty. The order number or consignment number in the email will be required when submitting an enquiry or request to our merchant partners.
I changed my mind i.e. quantity, colour, size, date and time. Can I amend my order?
I would like to change the delivery method from home delivery to in-store pickup at Cathay (or vice versa), is this possible?
I paid for my order and want to cancel it, can I get a refund?
I received my order and found some items are missing/wrong/defective. What should I do?