I paid for my order and want to cancel it, can I get a refund?
All orders are non-refundable, non-exchangeable, and non-extendable. For full details, please refer to the terms and conditions.
I changed my mind i.e. quantity, colour, size, date and time. Can I amend my order?
I would like to change the delivery method from home delivery to in-store pickup at Cathay (or vice versa), is this possible?
What documents do I need for warranty?
I received my order and found some items are missing/wrong/defective. What should I do?