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Update on flights to/from Mainland China

Latest update: 10 Feb 2020 11:00 HKT (GMT+8)

In light of the Government Response Plan to combat the novel coronavirus (COVID-19), we will be reducing the capacity of our flights to and from mainland China by 50% or more, from 30 January to the end of March, 2020.

Effective immediately, Cathay Dragon has cancelled flights to and from Hangzhou, Ningbo, Wenzhou, Sanya and Haikou in Mainland China on 2 February to 28 March 2020, except the Haikou flight on 8 February is still scheduled to operate. For flights to and from Guangzhou and Chongqing will be cancelled from 5 February to 28 March 2020. We will be assisting the affected passengers regarding alternative arrangements.

The flight schedule list will be updated progressively. All passengers are advised to check their latest booking arrangement via Manage Booking.

Rebooking, rerouting and refund

Rebooking, rerouting and refund charges will be waived for all tickets issued worldwide (irrespective of fare type) on or before 3 February 2020 for travel on Cathay Pacific/Cathay Dragon confirmed bookings arriving to or departing from mainland China between 3 February and 31 March 2020. Please view our Special ticketing guidelines for further details.

1. If you booked directly through our channels (CX.com or mobile app), change, cancel or refund your booking via Manage Booking.

2. If you booked through a travel agency, please contact them directly for support.

To receive the latest flight status updates via SMS or email, please update your contact details in Manage Booking.

We are monitoring the situation closely and will continue to coordinate with the health authorities in Hong Kong and in all the ports to which we operate flights.

Passengers travelling to/from Wuhan

In addition, Cathay Dragon flights to and from Wuhan have been suspended until 31 March 2020.

Rebooking, rerouting and refund charges will be waived for all tickets issued worldwide (irrespective of fare type) on/before 21 January 2020 for travel with Cathay Pacific/Cathay Dragon confirmed bookings arriving to or departing from Wuhan (WUH) between 21 January 2020 and 31 March 2020. Please view our Special ticketing guidelines for further details.

Passengers with confirmed flights to/from mainland China from 30 January

Inflight services will be temporarily modified on all Cathay Pacific and Cathay Dragon flights to and from mainland China effective 30 January. For more information, click here.

We are closely monitoring the situation however further operational changes may be required.

Please check our website for regular updates.

To ensure you receive the latest flight status updates via SMS or email, please update your contact details in Manage Booking.