Terms and conditions
Service providers’ terms & conditions
- Passengers must use the ticket on the date of issue. Late redemption will not be entertained.
- Please print out the "Confirmation of registration’’ and present at dedicated Airport Express Customer Service Centre for ticket redemption.
- Same Day Return journey is not applicable for journey between AsiaWorld-Expo Station and Airport Station.
- In case of flight delay, alteration or cancellation under any circumstances, the offer will be forfeited.
- All redeemed tickets are non-refundable.
- All the tickets have to be collected in one go. Partial collection is not allowed.
- All the tickets have to be collected in person. No authorization for ticket collection is allowed.
- Cathay Pacific Airways, Hong Kong Tourism Board and MTR Corporation Limited reserve the right of final decision in case of any disputes.