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What to know before you fly

While the risk of COVID-19 transmission on board remains very low, we have implemented measures to safeguard the wellbeing of our passengers and crew. 

If you need to postpone your travel, find out more about our free ticket change options in our COVID-19 information centre.

For passengers arriving into Hong Kong

The Hong Kong SAR Government has introduced new and comprehensive entry requirements for passengers who have visited certain countries and are ending their journey in Hong Kong. Visit Restrictions for passengers travelling to Hong Kong to learn more.

 

For all passengers

If you are feeling unwell

We’re unable to accept anyone presenting symptoms consistent with COVID-19 for travel and therefore ask that you postpone travel if:

  • you are feeling unwell with respiratory symptoms, such as a fever, cough, sore throat or muscle aches;
  • you have been in close contact with a confirmed case of COVID-19 in the 14 days prior to travel; or
  • you have been diagnosed with COVID-19.

Please note: passengers that have been diagnosed with COVID-19 are required to provide a medical certificate confirming they have recovered and are no longer contagious in order to travel.

Compulsory health declarations

We require passengers to answer health screening questions upon check-in at worldwide airports including Hong Kong.

A health declaration form must be completed and submitted prior to departure for some destinations. Please visit Health Declaration Forms to learn more.

Face coverings requirement

All passengers are required to wear face coverings in situations where they cannot maintain a physical distance of 2 metres (6.5 feet) from others, or as directed by our airline employees. This includes:

  • during check-in;
  • in our lounges;
  • during boarding;
  • in the aircraft cabin; and
  • during disembarkation.

It’s also strongly recommended that face coverings are used in high-traffic areas such as security lines and baggage collection areas. Passengers who are unable to tolerate a face covering, including children under six years old, are exempt from this requirement.

We kindly ask that you bring your own appropriate face covering to wear throughout your journey – all types of masks and coverings are suitable. For a sustainable option, please visit the Centre for Disease Control and Prevention, Link opens in a new window operated by external parties and may not conform to the same accessibility policies as Cathay Pacific , to learn more about cloth face coverings and how to make one at home.

This requirement will remain mandatory until further notice.