Changes, cancellation and refund
Currently, changing the ticket online function is availableNote 1,2,3,4for original Cathay Pacific tickets purchased online with journeys commencing from Africa, Australia, Bahrain, Bangladesh, Belgium, Canada, China, Denmark, France, Germany, Hong Kong Note 5, India, Indonesia, Italy, Japan, Korea, Luxembourg, Malaysia, Mexico, Netherlands, New Zealand, Pakistan, Peru, Republic of Ireland, Russia, Saudi Arabia, Singapore, Sri Lanka, Switzerland, the USA, U. A. Emirates, United Kingdom, Taiwan and Thailand.
Note 1: If the changing ticket online function is not available for your itinerary after verified by the system or the Change Booking Button does not shown in Manage My Booking, you simply contact our reservations office and we will arrange it for you.
Note 2: Subject to the terms associated with your purchased fare, change/rebooking may NOT be allowed. Or there may be a change/rebooking fee involved.
Note 3: Online Booking Change offers date or flight change with the same origin, destination and route in the same cabin without en-route stops. For example, itinerary such as departure from Taipei to Osaka and return from Tokyo to Taipei is not applicable for Online Booking Change.
Note 4: Once your travel starts, the online booking change function can only be processed for one more time.
Note 5: Online Booking Change function is not available for journeys commencing from Hong Kong but paid in Renminbi Currency.
Currently changing flight booking online only supports electronic tickets booked through Cathay Pacific website. If the change booking function is not available for your itinerary, you may contact Cathay Pacific reservations office for assistance.
You can change flight bookings with other carrier’s connecting flights, provided that the original Cathay Pacific tickets were purchased online.
All passengers under the same original booking record are required to change dates and/or flights together when changing flight bookings online.
You can make date and time changes to flight bookings made at cathaypacific.com via Manage My Booking. Once the online system verifies your ticket that is eligible for date and time changes through online, a “Change Booking” button will be displayed under your flight booking details.
In some instances, the online system verifies the ticket which is not eligible for making date and time changes online, the “Change Booking” button shall not be displayed. However, you can contact Cathay Pacific Reservations Office to ask to change the flight booking.
Changing ticket online function supports seat selection. Alternatively, passengers can choose seat request by using Manage My Booking. For details and seat eligibility, please refer Frequently Asked Questions in “Manage My Booking - Seat Request”.
Passengers can choose meal request by using Manage My Booking. For details and special meals available on board, please refer to Frequently Asked Questions in “Manage My Booking – Special Meal/Services Requests”.
Yes, you can pay for the changes for another person providing that the credit card payment paid for ticket must be authenticated by “Verified by Visa” or “MasterCard®SecureCodeTM, otherwise, the cardholder will be required to present the physical card used for verification. In addition, for journey commencing from China, debit/credit card issued in China can be accepted.
No, you are not required to pay with the same credit card. However, the passenger may be asked to present the physical credit card(s) charged for the tickets for credit card verification upon check-in. In addition, for journey departs from China, debit/credit card issued in China can be accepted.
When you have accepted either “Confirm Change” or “Confirm Payment” button at the Fare Details and Payment pages, you will then receive a confirmation email shortly.
Once you have completed the date or time change online successfully, the online system will normally re-issue your e-ticket with the revised flight booking within 2 hours and an e-ticket itinerary receipt will be sent to the email address that you have provided during the online booking process. Once you receive this email of the e-ticket itinerary receipt, you may then view your booking online at Manage My Booking.
When you have changed the date and time on your flight booking online which a partial refund of your original ticket is payable, such residual values will be refunded to the credit card charged. Refund will be in the chosen currency when the previous ticket(s) was purchased.
The refund of the Online Booking Change transaction takes seven working days for ticket involved in US sector. Others take 20 calendar days.