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Special ticketing guidelines for passengers travelling through Bali (Denpasar)

Latest update: 10 Dec 2017 15:30 HKT (GMT+8)

Due to the potential eruption of Mt Agung, with immediate effect, rebooking/rerouting/ refund charge will be waived for all tickets issued worldwide (irrespective of fare type) on/before 10 December 2017 for travel with Cathay Pacific/Cathay Dragon confirmed booking arriving to and departing from Denpasar (DPS) between 10 December 2017 and 14 December 2017.

1. Cathay Pacific/Cathay Dragon tickets

a. Cancellation and Refund

  • Waive on cancellation and refund charges
  • No show passenger is not eligible for the waiver
  • For all tickets include non-refundable tickets

b. Rebooking/ rerouting

Rebooking/ rerouting charges will be waived on conditions that:

  • such requests are made on/before 14 December 2017 and before departure, for travel with Cathay Pacific/Cathay Dragon confirmed booking arriving to and departing from Denpasar (DPS) between 10 December 2017 and 14 December 2017.
    No-show passengers are not eligible for the waiver.
  • Revised (NEW) travel date must be on/before 31 January 2018 and subject to flight availability.
    In which case, the ticket expiry date will be adjusted accordingly.
  • The newly rebooked sector must observe and conform to the conditions of the respective fare rule, e.g. blackout dates, flight application, weekend/weekday travel, stopover charges and applicable seasonality by collecting additional/refunding difference (if any) as appropriate.
  • Reissuance charges will only be waived due to the expiry of the original ticket
  • Rerouting to/from/via any Cathay Pacific and Cathay Dragon online city
    And subject to flight availability and fare/tax difference.

c. Group Tickets

  • Please refer to your local travel agent.

2. Asia Miles airline award tickets

For further details:

  • Please regularly check the Asia Miles website.
  • You can also contact The Marco Polo Club at (+852) 2747 5500 or Asia Miles Service Hotline at (+852) 2747 3838.
  • For further details, please refer to Asia Miles Terms and Conditions at Asia Miles Airline Award Redemption – General Conditions.