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Help for passengers

As part of our continued commitment to the very best service, Cathay Pacific and Cathay Dragon can help assist you with a wide range of travel needs.

Let us know about your special travel requirements as far in advance of your flight as possible. To arrange any assistance, please get in touch with your local reservation office.

Before you fly

If you require extra inflight oxygen on board your Cathay Pacific or Cathay Dragon flight, please contact us 72 hours in advance so we can arrange it.

We require at least 48 hours advance notice if you wish to:

  • Use any medical portable electronic device including POC, CPAP machine, respirator, or ventilator inflight.*
  • Travel in a stretcher.
  • Travel with a group of ten or more people with disabilities.
  • Travel with a service dog on a flight segment scheduled to take 8 hours or more.


At the airport

If you have previously requested special assistance, our staff may request verification for your needs at the desk. This may be in the form of a checklist or medical clearance before the flight.

If you are found to be medically unfit to fly or do not comply with our safety guidelines, Cathay Pacific and Cathay Dragon reserve the right to refuse carriage. This is for your own safety. We will of course do our best to refund your travel ticket either partially or, where possible, in full.

For further information, please refer to our detailed guides to variations of assistance we provide by using the information below. To speak to someone in person, contact your local reservations office or travel agent.