Help for passengers
Before you fly
If you require extra inflight oxygen on board your Cathay Pacific or Cathay Dragon flight, please contact us 72 hours in advance so we can arrange it.
We require at least 48 hours advance notice if you wish to:
- Use any medical portable electronic device including POC, CPAP machine, respirator, or ventilator inflight.*
- Travel in a stretcher.
- Travel with a group of ten or more people with disabilities.
- Travel with a service dog on a flight segment scheduled to take 8 hours or more.
At the airport
If you have previously requested special assistance, our staff may request verification for your needs at the desk. This may be in the form of a checklist or medical clearance before the flight.
If you are found to be medically unfit to fly or do not comply with our safety guidelines, Cathay Pacific and Cathay Dragon reserve the right to refuse carriage. This is for your own safety. We will of course do our best to refund your travel ticket either partially or, where possible, in full.
For further information, please refer to our detailed guides to variations of assistance we provide by using the information below. To speak to someone in person, contact your local reservations office or travel agent.
Baggage informationFind out everything you need to know about baggage information when flying with Cathay Pacific
Check inSelect your seat and print your boarding pass to save time at the airport.
Contact usSpeak to our friendly Customer Services team, who are on hand to answer your question.
Frequently asked questionsSee answers to your frequently asked questions all in one easy place.