The business traveller’s ultimate guide to Dallas

Dallas is certainly a different breed of cattle to the rest of the US, professionally speaking. To outsiders, the Texan metropolis may seem conflicting – home of a big-town energy but also an overarching Southern sensitivity. How do they combine in business?

For anyone heading to The Big D to meet with prospective clients, coworkers or suppliers, our trusted guide will arm you for success. Here’s what you need to know before any Dallas work trip, including how to take care of a bill, restaurants to impress, and what conversations might be best avoided.

Where to start  

The Dallas Fort Worth metroplex comprises two distinct lungs, Dallas and Fort Worth. Working travellers are best based in the former, where most businesses operate in either Uptown or Downtown. Dallas Fort Worth International Airport is a 20-minute drive away, conveniently between the two titular hubs.

Public transit is not advised in Dallas Fort Worth: it’s generally inconsistent and can be unsafe. Stick to rideshare apps such as Uber and Lyft, or rent a car at the airport from companies such as Hertz.

Where to take clients  

Whilst Texans are partial to big smoky barbecue, it’s seldom enjoyed in a business setting. Traditionally, the way to impress would be to snag a table at Uptown’s 17th-floor members’ club and fine dining restaurant, The Crescent Club . Downtown, The Adolphus Hotel received the royal seal of approval when the late Queen Elizabeth II visited in 1991, and things are suitably regal if you take afternoon tea in the gilded Louis XVI-themed French Room. For business-casual, there’s no going wrong with seafood chain Truluck’s , a local favourite that also sizzles big steaks and boasts solid happy hour deals.

Where to stay  

Arguably, the most hyped hotel of the moment is Virgin Hotels Dallas , a Design District hangout with beautifully blushed rooms, happening social spaces and a chic rooftop pool. For classic luxe, have a chauffeur drop you off at Rosewood Mansion on Turtle Creek – the first hotel in the Rosewood portfolio easily doubles as a romantic getaway if you’re lucky enough to be travelling with company. If nightlife is on the agenda, then consider Kimpton the Pittman in Deep Ellum, a neighbourhood renowned for its music venues, bars and nightclubs. The hotel’s relaxed backyard and pool bar are thankfully on hand to nurse away hangovers.

For more hotel suggestions, check our guide to the best hotels in Dallas Fort Worth, Texas.

What to say 

Texas is a conservative Christian state, which makes a modern city hub like Dallas politically polarised. It might be wise to steer clear of sensitive topics like politics, religion, LGBTQ+ rights, gun ownership and astrology. For a more universal conversation starter, ask for recommendations about what to see and do while visiting the state – something Texans have a great passion for discussing, such as stand-out barbecue restaurants and sports games.

What to know  

Texans tip an average of 20 per cent for absolutely everything, including drive-through coffee, Uber rides and takeaway meals – and yes, you should also tip for sub-par service, at around 10 to 15 per cent. As a result, eager servers will often join in guest conversations – this is completely normal and your local contact will be well versed in the etiquette, so don’t shoo anyone away in a hurry.

While plant-based diets are gaining popularity, meat still reigns supreme down South. Texans will assume everyone eats animal products, so speak up early with any dietary requirements. Equally, many menu items, such as iced tea, are loaded with added sugar, so make a special request early if you prefer unsweetened. Finally, remember the “everything is bigger in Texas” maxim exists for a reason – portion sizes, including wine pours, are generally generous, so be mindful of how much you can stomach before ordering. 

Downtime done right  

Whether or not you’re into sports, a Dallas Cowboys football game at AT&T stadium is a bucket-list experience. You can also catch a Dallas Mavericks NBA basketball game or a Dallas Stars ice hockey game, both at the American Airlines Center . Another must-do-once experience is the annual State Fair of Texas , which typically runs for 24 days from late September, hosting traditional fairground rides, pig racing and indulgent food stalls. Work off the calories on the Katy Trail , or get your steps in wandering around the John F. Kennedy-dedicated Sixth Floor Museum at Dealey Plaza and Dallas Museum of Art .  

For more inspiration, check our guide to the best things to get up to in Dallas Fort Worth.

Take something home  

If you loved the look, then bring a piece of it home. Wild Bill’s Western Store is the place to get fitted with a pair of leather boots and a cowboy hat. It also carries standard souvenirs such as magnets, drinkware, and belt buckles. Shop local at the Dallas Farmers Market – filled with vendors of seasonal produce, artisan pantry staples, and handmade arts and crafts – hosted every day in Downtown Dallas.