Cathay Care is our commitment to your wellbeing. We understand your concerns, and have introduced enhanced measures across every stage of the journey – from check-in to the cabin – so you can take off with confidence.
We’re with you every step of the way
Contactless check-in and boarding
We’re striving to minimise contact during check-in and boarding.
Online check-in and self-service facilities
Physical distancing and screens
Health declaration upon check-in
Automatic and biometric gates at boarding (available in selected ports, including Hong Kong)
Trial of digital travel passes to securely validate customers' COVID-19 test records
Wait with confidence
You can relax in our lounges knowing we have your wellbeing in mind.
Application of antimicrobial coating across all public areas
Increased frequency of cleaning and sanitisation
Hand sanitiser readily available
All staff and passengers are required to wear face coverings
LeaveHomeSafe QR code available
Prioritising you on board
We’re taking every measure to reduce your contact and safeguard your health.
Mandatory face coverings throughout the flight
Blocking off seats wherever possible
Ask passengers to stay seated and avoid moving around the cabin as much as possible
Limit number of passengers congregating in public spaces
A clean travel environment
We’ve ramped up our sanitisation and service flow to ensure you're protected in the air.
Thorough sanitisation of all surfaces – from in-flight screens to air conditioning controls – between every flight
HEPA filtered cabin air
Our HEPA filter and air circulation technology ensures the highest possible quality of air.
Removes 99.999 per cent of airborne contaminants
Recirculates air every two minutes
Offers a similar level of performance to those used to keep the air clean in hospital operating rooms and industrial clean rooms
Our cabin crew
Our crew follow detailed safety procedures to protect the wellbeing of everyone onboard.
Masks, gloves and goggles provided for all crew
Protection measures at Hong Kong International Airport
Temperature checks and masks
Mandatory face coverings and temperature checks for all passengers, crew and staff.
Cleaning and sanitisation
Increased sanitisation, including the deployment of sterilisation robots and the trial application of antimicrobial coating across all passenger facilities. Hand sanitiser is widely available throughout the airport.
Physical distancing measures throughout the airport.