Exchange your ticket for Cathay Credits
Enjoy more flexibility with Cathay Credits
If you don’t know when you’ll be able to fly, you can easily swap your ticket for Cathay Credits. Equal the value of your original ticket(s), Cathay Credits can be used to book a new trip when it best suits you.
This is available for tickets issued on or before 23 March 2020, with an original travel period between 1 June 2020 and 31 March 2021. Once you’ve changed your ticket to Cathay Credits, you’ll have until 30 September 2021 to redeem on a new booking. Travel must be completed before 31 March 2022.
How to apply for Cathay Credits
If you booked through Cathay Pacific – on our website, mobile app or through our call centre – simply fill in our online form to apply for Cathay Credits. Note that there is no need to change or cancel your ticket(s) in Manage Booking, as we'll take care of this for you.
If you purchased your ticket through a travel agent or a third-party website, please contact them directly to organise your Cathay Credits.
If you booked a redemption ticket, please call the Asia Miles contact centre, Link opens in a new window operated by external parties and may not conform to the same accessibility policies as Cathay Pacific .
Once complete, you’ll be able to view your Cathay Credit balance in Manage Booking.
How to book using Cathay Credits
When you’re ready to book, please call our contact centre and provide your original booking reference and ticket number – your Cathay Credits are tied to these details. Our agents will assist you in using Cathay Credits to make a new booking.
Learn more about your ticket change options
Watch this to learn more about your different ticket change options: rebooking your ticket, exchanging your ticket for Cathay Credits, and cancelling your ticket.