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Cathay Pacific updates 21 December London flight details (1130 HKT)

21 Dec 2010

Cathay Pacific Airways today (Tuesday, 21 December) announced that it would operate the three Hong Kong-London flights (CX253, CX251 and CX255 after midnight HK time), and the four scheduled London-Hong Kong flights (CX256, CX252, CX250 and CX254 on 21 December UK time), subject to capacity constraints and weather conditions at London Heathrow. The status of the London-Hong Kong flights will be further confirmed this afternoon.

Passengers who do not have confirmed bookings on these scheduled flights are strongly advised NOT to go to the airport. They are also advised to check the status of their flight at the airline’s website, www.cathaypacific.com, before going to the airport as the status may change.

Customers are also advised to input their contact details in the Manage My Booking function at the website to ensure they get the latest flight information via SMS or email.

Cathay Pacific appeals to passengers to postpone or cancel non-essential travel between London and Hong Kong. To assist those who decide to cancel or postpone their trip, the airline will refund the ticket or waive all rebooking charges and re-issuance fees for Cathay Pacific tickets that were issued worldwide on or before 18 December 2010 for travel involving London between 18 and 24 December 2010. Please check details on www.cathaypacific.com. Those who wish to cancel tickets can also send details to refund@cathaypacific.com.

As an added service to unaccompanied minors (i.e. children under the age of 12), young students and passengers with special needs in London, we have arranged a function room at Park Inn London for them. In addition to food, drinks and phone facilities, we have also arranged a doctor to provide medical consultation services.

To help ensure they can board our flights as soon as possible once operation at the airport permits, a special email address has been set up on top of our regular passenger communications channels to collect their phone contact details. The email address is: uk_student@cathaypacific.com.

A separate email communication channel has been set up for stranded Hong Kong residents who are non-UK citizens. The email address is: uk_irgs@cathaypacific.com. Both e-mails addresses have become operational. We will try our best to respond as soon as possible but we also appeal to your patience and understanding.

A special hotline has been set up for concerned parents of unaccompanied minors and young students from London to Hong Kong to provide us with the passenger flight and contact details. The hotline number 2747-8999 will operate until 11 pm HK time today.