Registered Account Terms and Conditions
Registered account Terms and Conditions (“Terms and Conditions”)
If you are a registered account (“Registered Account”) holder, you will not be able to sign into your Registered Account on or after 27 April 2022.
If you are not a Registered Account holder, you will not be able to open a Registered Account on or after 27 April 2022.
If you are a Registered Account holder that has selected the option to stay signed into your Registered Account on or prior to 27 April 2022, you acknowledge and agree that you will continue to be bound by these Terms and Conditions until your sign in to your Registered Account expires or until 31 December 2022, whichever is earlier.
By using your Registered Account and various travel related services such as booking, check-in and seat reservation services (“Services”) that are offered by Cathay Pacific Airways Limited (“Cathay Pacific”, “our”, “us” or “we”) , you are agreeing to these Terms and Conditions. If you do not agree, do not use our Services.
You are responsible for ensuring the security of the personal information held on your computer, mobile or other device.
You may only hold one Registered Account at any one time. If at any time you have Cathay account as well as a Registered Account we may terminate your Registered Account by giving you at least 14 days prior notice. You are responsible for ensuring that all information you provide to us is complete, accurate, and for informing us of any changes to the information you have provided.
You must not submit any information about any third parties without their consent (or in the case of children without their parent/guardian’s consent). By submitting information about any third parties you agree to procure and guarantee that such third part(ies) will comply with these Terms and Conditions at all times.
You agree to keep your Registered Account details safe and will not share them with others. If you become aware of or have reason to believe that there is any unauthorised use of your account or any other breach of security, you must change your password and notify us immediately.
You may only access and use our Services in accordance with these Terms and Conditions and to use the Services for your personal and non-commercial purposes.
You must not access or use (or allow access or use of) our Services in any unauthorised manner. This includes but is not limited to: any false, fraudulent or unauthorised account/registration; obtaining or any attempt to obtain unauthorised access to any of our networks or accounts or to information about other users; and any interference with or disruption to our Services.
Without prejudice to our other rights at law or otherwise, we reserve the right to terminate or suspend your Registered Account or access to the Services by giving you at least 14 days prior notice, unless in we have discovered you have breached these Terms and Conditions and/or have breached any applicable laws, which shall be determined in our sole discretion, we may terminate or suspend your Registered Account or access to our Services immediately without prior notice to you.
Separate conditions apply to airline carriage, prize draws, competitions or any other promotion which we may run from time to time. In particular, the carriage of passengers, baggage and cargo by air is subject to the conditions of carriage of the relevant carrier. View our Conditions of Carriage.
While every care has been taken in preparing the information and materials of our Service, such information and materials are provided "as is" without warranty (whether express or implied) or representation of any kind. In particular, no warranty or representation regarding non-infringement, security, accuracy, fitness for a purpose or freedom from computer viruses is given in connection with such information and materials.
Subject to claims available under applicable consumer protection laws, we will not be liable to you or to anyone else (in negligence, tort, breach of contract, or otherwise) for any loss or damage (including direct or indirect loss, or special or consequential loss) howsoever caused arising out of or in connection with:
- the access or use of (or inability to access or use) our Service;
- the breach in the security of your Registered account, or the access to or use of any information held in your Registered account by unauthorised third parties;
- the breach in the security of your computer, mobile or other device, or the access to or use of any information held on or through your computer, mobile or other device by unauthorised third parties; and/or
- disruptions, defects, technical errors or other harmful elements in respect of our Service.
The above exclusions and limitations apply to the fullest extent permitted by law. Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury caused by negligence, for fraud and fraudulent misrepresentation, or for any other liability that cannot be excluded or limited by the laws of Hong Kong Special Administrative Region (“HKSAR”).
We may make changes to all or part of our Service from time to time and reserve the right to amend these Terms and Conditions by posting the amended terms and conditions on our websites and mobile applications. By continuing to access or use our Service, you confirm that you agree to the modified terms and conditions.
These Terms and Conditions shall be governed by and construed in accordance with the laws of HKSAR. You consent to the exclusive jurisdiction of the courts of HKSAR in connection with any legal action that may arise in relation to your use of our websites, mobile applications and/or these Terms and Conditions, and we reserve the right to bring proceedings against you for breach of these Terms and Conditions in your country of residence or any other relevant country.
This notice is written in English language and may be translated into other languages. In the event of any inconsistency between the English version and the translated version of this notice, the English version shall prevail.
These Terms and Conditions were last updated on 27 April 2022.
More about Legal and privacy
Cathay Pacific Conditions of Carriage (PDF), Link opens in a new window operated by external parties and may not conform to the same accessibility policies as Cathay Pacific .
Notification to Passenger Charter of Rights for travel to/ from India (PDF), Link opens in a new window operated by external parties and may not conform to the same accessibility policies as Cathay Pacific .
Notification of Rights to Benefits under the Israel Aviation Services Law (PDF), Link opens in a new window operated by external parties and may not conform to the same accessibility policies as Cathay Pacific .
ET Conditions of Contracts/ Notices & EC 889 Air Carrier Liability for Passengers/ their Baggage (PDF), Link opens in a new window operated by external parties and may not conform to the same accessibility policies as Cathay Pacific .
All downloadable files on this page are in PDF (Portable Document Format) and can be viewed with Adobe Acrobat Reader. You can download the Reader at no cost from the Adobe website, Link opens in a new window operated by external parties and may not conform to the same accessibility policies as Cathay Pacific .