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Price Promise

Promising you better value

With our Price Promise, you can purchase our airfares with confidence. After completing a booking on our website, if you find an identical fare at a lower price on an Australian travel agency website (in Australian dollars), simply lodge a price match claim with us by midnight AEST on the day of your purchase, and you'll get the fare difference refunded.

Price Promise

Cathay Pacific Price Promise

What does our “Price Promise” cover?

Our Price Promise applies to:
  • Bookings made on www.cathaypacific.com.au that depart from Australia
  • Bookings paid and ticketed in full in Australian dollars
  • An itinerary only with flights operated by Cathay Pacific Airways and Cathay Dragon that originate in Australia
The publicly available airfare on the third party website must be:
  • Sold by an Australian online travel agent, with an Australian ABN/ACN
  • Quoted in Australian dollars (without using a currency converter) and the ticket is issued directly from the travel agency

Fare comparison checklist (the following must be identical):

  • Cathay Pacific flight numbers
  • Number and type of travellers (including the number of adults and children)
  • Travel dates
  • Cabin class and booking sub-class
  • Booking, fare and cancellation conditions
  • Travel itinerary and routes
  • Payment method

     

How to make a claim for refund

  1. Take an unedited, full screenshot of the fare with the price difference.
    • It should include the website address, company logo, full itinerary with flight numbers, total costs of the booking fees and charges as well as a timestamp (with date and time clearly visible.)
  2. Complete the claim form
  3. Submit the form and email the screenshot to salessupport_au@cathaypacific.com by midnight of the same calendar day you purchased your ticket
  4. Receive a refund in the price difference via the payment method originally used to purchase the ticket.
  1. The “Price Promise” only applies to the total airfare with Cathay Pacific and does not apply to hotel, car hire, travel insurance, or other non-flight products purchased from Cathay Pacific.
  2. The comparison of all fees including card fees equivalent to those used to make the booking is also covered under our promise.
  3. A match in airfares will not be accepted in the following circumstances:
    • Lack of evidence (such as screenshot of fare differences) hence the claim cannot be verified
    • Fare quotes from comparison sites
    • Instances where the fares are lower due to an error made by the retailer/third party
    • Fares purchased as part of package holidays
    • Fares on a website that is not targeted to consumers located in Australia and is not operated by a company with an active Australian Business Number (ABN) or Australian Company Number (ACN)
    • Cancelled or refunded bookings made on our website
    • Airfares sold via a 'bricks and mortar' travel agency or via unauthorised channels or resellers
    • Airfares that are not publicly available such as travel industry, corporate, negotiated or other private fares including any that require an access code or login
    • Airfares discounted by use of promotional codes, coupons, credits, loyalty, redemption or other non-cash methods
    • Resubmitted claims or multiple claims for one booking
    • Airfares that include codeshare flights or flights operated by other airlines

  4. The Cathay Pacific Price Promise is subject to the standard booking Terms and Conditions for flights booked online at www.cathaypacific.com.au
  5. The Price Promise can be withdrawn or altered at any time without prior notice. Claims are subject to review by Cathay Pacific and the company reserves the right to the final decision.