Claim missing club points and/or Asia Miles

Please note the following before submitting a claim:

  • It may take up to 6 weeks for miles to be credited after your flight departure date.
  • Claims will not be accepted 6 months after your flight departure date.
  • You can only submit claims for flights within 4 weeks prior to your joining date. Club points cannot be claimed for flights taken before enrolment in the Marco Polo Club.

If your claim is successful, your credited mileage may take up to 8 weeks to be reflected in your “Transaction History”. If your claim is unsuccessful, you will be notified within the next few weeks.

Airlines Instructions
  • Cathay Pacific1
  • Cathay Dragon1
  • British Airways2
  • Qantas Airways2
  • Air New Zealand2
Please submit your request for missing club points and/or Asia Miles using the form below.

  • 1 Excludes all codeshare and joint-venture flights not operated by Cathay Pacific or Cathay Dragon, and all flights departing from Kathmandu
  • 2 Excludes all codeshare flights
  • All other flights
Please send
  1. a completed missing club points and/or Asia Miles request formThis link will open a PDF
  2. e-ticket itinerary receipts
  3. boarding passes (scanned pdf, or copies)
  • Email: click here to send emailThis link will open your email application (Please put"#CLAIM#" in the subject line); OR
  • Fax: (+852) 2537 9900; OR
  • Mail: Marco Polo Club, PO Box 1024, Tsuen Wan Post Office, Hong Kong

Upon successful claim, your missing club points and/or Asia Miles will be credited to your account within 6 to 8 weeks.

*indicates a required field.

Flight Details

(No hyphens or spaces) Reminder for name on the ticket

Terms and Conditions