What happens if I don’t show up to claim my Asia Miles Travel Services hotel, car rental or experience awards?
Asia Miles Travel Services prepays and confirms all bookings with its partners on behalf of members; therefore, all no-shows are non-refundable.
More about redeeming travel awards
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How do I redeem a hotel, experience or car rental award using my Asia Miles?
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Can I make changes to my booking after the confirmation email has been issued?
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What does the term Cancellation Policy mean?
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What charges are already included in a hotel, car rental or experience award booking?
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How many days in advance should I redeem an Asia Miles Travel Services hotel, car rental or experience award?
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What happens if the award I want is not available?
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Can I book an Asia Miles Travel Services hotel, car rental or experience award with mileage accrued through a flight partner’s Frequent Flyer programme?
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After I have confirmed my booking, how do I receive the booking confirmation from you?
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I have already made an Asia Miles Travel Services Hotel, car rental or experience award booking. How can I view my itinerary?
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Can I make special requests for a product after the booking has been made?
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Can I use my Asia Miles to redeem an Asia Miles Travel Services hotel, car rental or experience award for someone else?
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Can I redeem an Asia Miles Travel Services hotel, car rental or experience award for my child if he/she is travelling alone?
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My Experience Award includes complimentary hotel pick up, how can I arrange it?