Promising you better value
With our Price Promise, you can purchase our airfares with confidence. After completing a booking on our website, if you find a better Cathay Pacific fare on the same day for the identical itinerary with a fare difference of at least AED80 per ticket on any other third party UAE travel website, we will refund the fare difference. Simply lodge a price match claim with us by midnight, UAE local time, on the day of your purchase, and you'll get the fare difference refunded.
What does our “Price Promise” cover?
- Bookings made on www.cathaypacific.ae with flights that depart from United Arab Emirates
- Bookings paid and ticketed in full in United Arab Emirates Dirhams, with a difference of more than AED 80 per ticket (or equivalent) compared to other travel website
- An itinerary only with flights operated by Cathay Pacific Airways that originate in United Arab Emirates
- Sold by a UAE-based online travel agency or portal, with a trade license issued by the relevant UAE authority and a permit from the Tourism Authority
- Quoted in UAE Dirhams (without using a currency converter) and the ticket is issued directly from the Online travel portal/website
Fare comparison checklist (the following must be identical):
- Cathay Pacific flight numbers
- Number and type of travellers (including the number of adults and children)
- Travel dates
- Cabin class and booking sub-class
- Booking, fare and cancellation conditions
- Travel itinerary and routes
- Payment method
How to make a claim for refund
- Take an unedited, full screenshot of the fare with the price difference.
- It should include the website address, company logo, full itinerary with flight numbers, total costs of the booking fees and charges as well as a timestamp (with date and time clearly visible.)
- Complete the claim form
- Attach the screenshot to the form and submit it by midnight of the same calendar day when you purchased your ticket.
- Receive a refund in the price difference via the payment method originally used to purchase the ticket.
- The “Price Promise” only applies to the total airfare with Cathay Pacific and does not apply to hotel, car hire, travel insurance, or other non-flight products purchased from Cathay Pacific.
- The comparison of all fees including card fees equivalent to those used to make the booking is also covered under our promise.
- A match in airfares will not be accepted in the following circumstances:
- Lack of evidence (such as screenshot of fare differences) hence the claim cannot be verified
- Fare quotes from comparison sites
- Instances where the fares are lower due to an error made by the retailer/third party
- If the fare difference is less than AED 80 per ticket, then no claim can be made
- Fares purchased as part of package holidays
- Fares on a website that is not targeted to consumers located in United Arab Emirates and is not operated by a company with an active trade license from the relevant UAE authority and tourism permit
- Cancelled or refunded bookings made on our website
- Airfares sold via a 'bricks and mortar' travel agency or via unauthorised channels or resellers
- Airfares that are not publicly available such as travel industry, corporate, negotiated or other private fares including any that require an access code or login
- Airfares discounted by use of promotional codes, coupons, credits, loyalty, redemption or other non-cash methods
- Resubmitted claims or multiple claims for one booking
- Airfares that include codeshare flights or flights operated by other airlines
- The Cathay Pacific Price Promise is subject to the standard booking Terms and Conditions for flights booked online at www.cathaypacific.ae
- The Price Promise can be withdrawn or altered at any time without prior notice. Claims are subject to review by Cathay Pacific and the company reserves the right to the final decision.