What to know before you fly
While the risk of COVID-19 transmission on board remains very low, we have implemented measures to safeguard the wellbeing of our passengers and crew.
If you need to postpone your travel, find out more about our free ticket change options in our COVID-19 information centre.
For passengers arriving into Hong Kong
The Hong Kong SAR Government has introduced new and comprehensive entry requirements for passengers who have visited certain countries and are ending their journey in Hong Kong. Visit Restrictions for passengers travelling to Hong Kong to learn more.
For all passengers
If you are feeling unwell
We’re unable to accept anyone presenting symptoms consistent with COVID-19 for travel and therefore ask that you postpone travel if:
- you are feeling unwell with respiratory symptoms, such as a fever, cough, sore throat or muscle aches;
- you have been in close contact with a confirmed case of COVID-19 in the 14 days prior to travel; or
- you have been diagnosed with COVID-19.
Please note: passengers that have been diagnosed with COVID-19 are required to provide a medical certificate confirming they have recovered and are no longer contagious in order to travel.
Compulsory health declarations
We require passengers to answer health screening questions upon check-in at worldwide airports including Hong Kong.
A health declaration form must be completed and submitted prior to departure for some destinations. Please visit Health Declaration Forms to learn more.