Customer Service
- View / Edit Your Orders
If you have a confirmed preflight order, you may view and edit your purchase.
After Sales Service / Contact Us
We offer replacement service for inflight sales items with defects or design
problems. Please contact us within one month from the date of purchase, and return
your item together with the original packaging and sales invoice. We will not accept
any items which are damaged due to abuse, misuse, accident or alteration. Dutiable
items may not be replaced due to local customs regulations. These may include
alcoholic beverages, tobacco products, fragrances and cosmetics.
Please complete this e-form and fax the sales receipt to Cathay Pacific Airways
at (852) 2141-6602. Confirmation of the arrangement will be sent to you upon receipt
and verification.
Contact: Inflight Sales & logistics
Email: dutyfreeservice@cathaypacific.com
Fax: +852 2141 6602
eService Centre Hotline
Hong Kong +852 2747 2200
