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The Marco Polo Club Service Centre

Service lines are open 24 hours a day, 7 days a week. Agents are available to handle all membership queries and reservation and ticketing services for passengers travelling on Cathay Pacific and Dragonair. Please have your membership number ready when calling the service hotlines.

Use international prefix before dialling

Location Green / Silver / Gold Diamond
Worldwide toll-free +800 2747 5500 Ω +800 2747 3888 Ω
Hong Kong +852 2747 5500
800 938088 (Mandarin service) #
+852 2747 3888

Fax: +852 2537 9900

E-mail: theclub@cathaypacific.com

Address: Cathay Pacific - The Marco Polo Club, PO Box 1024, Tsuen Wan Post Office, Hong Kong

Non-standard toll-free worldwide service line numbers:

Location Green / Silver / Gold Diamond
Australia 1800 687 509 1800 687 195
Bahrain 800 00 362 800 04464
Belgium 0800 7 8978 0800 7 8965
Canada 1 855 214 5935 1 855 882 6473
China 4006 747 333  (Mandarin service) #
10800 852 2828   (China Unicom) #
10800 152 2828  (China Telecom) #
Denmark 80 25 1009 80 25 1007
France 08009 15751 08009 15750
Germany 0800 182 6930 0800 182 6802
India 000 800 852 1002 000 800 852 1296
Indonesia 001 803 852 3888  001 803 852 2830
Italy 800 877 720
800 872 349
Japan 00531 085 0028 * 00531 085 0027 *
Macau 0800 993 0800 702
Malaysia 1800 81 6493 1800 81 6492
New Zealand 0800 453253 0800 453252
Norway 800 17 682 * 800 17 681 *
Philippines 1800 10 676 2582 or 1800 10 MPOCLUB(For PLDT subscriber)
1800 8 676 2582 or 1800 8 MPOCLUB(Globe)
1800 5 676 2582 or 1800 5 MPOCLUB(Bayantel)
1800 765 8023  (For ETPI subscriber)
1800 1855 5500  (For PLDT subscriber)
1800 765 7014  (For ETPI subscriber)
Singapore 800 8523 895 * 800 8523 894 *
South Africa 0800 99 0638 0800 982 032
South Korea 00798 8521 3095 00798 8521 3514
Sri Lanka 2 543 940 (within Colombo)
011 2 543 940 (Outside Colombo)
2 475 601 (within Colombo)
011 2475 601 (Outside Colombo)
Sweden 020 796 585 * 020 791 010 *
Switzerland 0800 56 3552 0800 56 1701
Taiwan 00801 85 6618  (Mandarin service) % 
Thailand 001 800 852 3248 001 800 852 3548
The Netherlands 0800 022 3807 0800 022 7069
UAE 8000 852 03895 8000 852 02859
UK 0800 05 60737 0800 05 60724
USA 1 855 781 7104 1 855 449 7488

 

Ω Applicable to local land-line phones with IDD access

Applicable to local mobile phones with IDD access, except in:

  • Canada, Mainland China, India (BSNL - mobile, MTNL- Mobile, S-Tel Mobile, Videocon Mobile/ Datacom, HFCL Infotel/Ping Mobile, TTSL (prepaid), Etisalat DB Telecom, Unino), Norway (Netcom), the Philippines, Thailand, UK (- Orange), and USA
  • Japan (pre-register with IDC, NTT and KDDI)
  • Singapore (pre-register with Singtel)
  • Malaysia (only accessible via ATUR -Malaysia Telecom)
  • Taiwan (only accessible via Chungwa mobile)

Applicable to local payphones,  except in:

  • Mainland China, NTT in Japan, Thailand, U.K. and U.S.
  • Norway and Sweden (Kroner access charge applies).
# Applicable to local land-line phones, payphones and mobile phones, with IDD; service hours: 8:00am–11:00pm, Monday–Saturday, including public holidays.
%

Applicable to fixed-line phones, payphones and mobile phones except mobile carrier KG Telecom ; service hours: 8:00am–11:00pm, Monday–Saturday, including public holidays.

*
  • Japan (pre-registered with KDDI for roaming mobile)
  • Norway (Netcom mobile cannot access/Kroner access charge applies for payphone)
  • Singapore (pre-register with Singtel for mobile access)
  • Sweden (Telia phone card needed to pay a 3 Kronor access charge for payphone)

 

Notes:

  • Some hotels may charge an operating fee even when calling toll-free numbers, so be sure to check first.
  • For countries where a toll-free service is not available, please call the Hong Kong Service Line.
  • Touch-dial phone should be used to access the service hotline in order to input membership number and pin.
  • Use your local International Access Prefix to call the hotline if you cannot get through on the numbers given above. Callers in Japan using Softbank should input 0061 before the International Access Prefix, 001 if using KDDI; and 0033 if using NTT.

The Marco Polo Club Service Desk

Location:

Aisle B & Aisle H, Terminal 1, Hong Kong International Airport

Opening Hours:

Aisle B: daily from 7:00am - 11:45pm
Aisle H: daily from 6:00am - 9:30pm

Services include:

  • Information about The Marco Polo Club
  • Mileage checking
  • Missing mileage credit for Cathay Pacific and Dragonair flights
  • Administration e.g. personal information 
  • Itinerary changes
  • Redemption bookings
  • Redemption ticket and pick up
  • Instant redemption (upgrades, extra baggage, lounge access) for Cathay Pacific and Dragonair flights