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Other travel advisories

Dernière mise à jour: 02 Dec 2013

 
 

Infant Fare Policy

 
 

As it is a flight safety ruling that passengers aged 24 months and above must be assigned a passenger seat when travelling on Cathay Pacific, with immediate effect, Cathay Pacific's infant fare policy will be revised as follows:

Passengers under 24 months of age:

  • Not occupying seat: Applicable infant fare will apply
  • Occupying seat: Applicable child fare will apply

Passengers, aged 2 to under 12 years of age, must be assigned to a passenger seat. Applicable child fare will apply. 

The age of the passenger will be calculated at the time of travel. Passenger, aged 2 to under 12 years old, will be required to purchase seat at child fare even if the ticket was purchased before the child turns 24 months of age.

 
 

Outbound Travel Alert (OTA) Special Ticketing Guidelines

 
 

The new Special Ticketing Arrangements provide flexibility and greater clarity to passengers so that they would know clearly the ticketing conditions and the charges if they want to change their travel plans after the Government issued an OTA alert for travel to their planned destinations. The conditions and charges for ticket changes vary according to the types of ticket the passenger has bought.

For the purpose of the Special Ticketing Arrangements, all Cathay Pacific tickets are grouped under five categories. The ticketing options and arrangements for each of the five ticket categories in the event of a Red or Black OTA alert are set out in www.cathaypacific.com.hk . The arrangements are activated only in response to an OTA alert being issued and do not apply to any other operational disruptions, such as those arising from weather or industrial action.

Cathay Pacific’s OTA Special Ticketing Arrangements apply to Cathay Pacific tickets purchased directly from the Cathay Pacific office in Hong Kong or online at www.cathaypacific.com.hk or through local travel agents for travel originating from Hong Kong.

Under the arrangements, Cathay Pacific will waive the fee or offer a lower handling fee than normal for refundable tickets. It will also offer free rebooking or rerouting options to the more restrictive tickets that normally do not allow any changes.

To be eligible for the special ticketing arrangements, the destination with a Red/Black travel alert has to be either the final destination or part of the journey itinerary AND the ticket has to be issued in Hong Kong on or before the Red or Black travel alert issue date and also has to be for travelling on Cathay Pacific flights within seven days after the Red or Black alert issue date. This seven-day limit on applicable travel period may be extended depending on the severity and duration of a travel related incident.

For group tickets, when the travel agent operating the group tour announces suspension of tours to the destination with Red/Black travel alert, Cathay Pacific will refund the air-ticket portion of the package through travel agents, subject to a handling fee or retain the paid amount to use for a Cathay Pacific flight in tours operated by the same travel agent and departing within six months.



 

Handling fee for Rebooking/Rerouting

Handling fee for
Refund

 

NONE/AMBER
OTA

RED/BLACK*
OTA

NONE/AMBER
OTA

RED/BLACK*
OTA

(T1 ) Full Normal Published Fare or oneworld fares

No charge

No charge

HK$250

Waived

(T3) Special Published Fare or oneworld special fares

Subject to ticket Terms & Conditions

Waived

Subject to ticket Terms & Conditions

HK$250/$500
(Short/long-haul)

(T5) Special Discounted Fare
Discounted fares, package fares sold in conjunction with hotel accommodation and/or cruise

Subject to ticket Terms & Conditions

Waived

Subject to ticket Terms & Conditions

 

HK$400/$800
(Short/long-haul)

(T7) Non-refundable Fare
fanfares, prize tickets, etc.

Not Allowed

Allowed, handling fee waived

Not Allowed

Not Allowed

(T9) Group Fare

Not Allowed

Allowed. Handling fee waived

Not Allowed

Allowed with HK$400/$800 (Short/long-haul)
handling fee

*Note:

  1. The newly rebooked or rerouted sector must observe and conform to the conditions of the respective fare rule e.g. blackout dates, flight, weekend/weekday travel, stopover charges, and applicable seasonality by collecting additional/refunding difference (if any) as appropriate.
  2. For T9 Group Ticket, this policy only applies if the travel agent operating the tour group suspends all tour groups to the destination under red/black travel alert.

All Cathay Pacific e-tickets are printed with a fare type indicator for easy identification. Passengers are advised to consult their travel agents or contact Cathay Pacific if in doubt.

Details of the HKSAR Government’s Outbound Travel Alert are available at http://www.sb.gov.hk/eng/ota/.

 
 

Insurance surcharge

 
 

All tickets issued on / after 3 May, 2004 will be subject to an insurance charge of USD1.20 (HKD10) for all Cathay Pacific services on a per-passenger-per-coupon basis. Exemptions are flights to / from Hong Kong as well as infant fares.

Beginning 21 January, 2005, transborder routes between Canada and the US are also exempted. CX flights 9500-9521 are also exempted beginning 28 February, 2005.

 
 

Dubai - DXB Special Airport Measures

 
 

A restriction on the import of all kinds of birds has been implemented under the Ministry of Interior. The ban includes pet birds and bird products from all Asian countries, Iraq, Syria, Lebanon, Jordan, Egypt and all countries suspected of bird flu. This will be enforced until further notice.