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Passengers with hearing impairment

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If you require assistance during your flight with us, we encourage you to let us know how we may best assist you at the time of your booking or during check in.

The assistance we can offer includes:

  • Meet and assist service to escort you to and from the aircraft.
  • Individual safety briefings.
  • Subtitles on our in-flight safety videos.
  • Priority boarding.

If you are travelling with your accredited service dog, please contact our local reservations office. More information is also available in the section on “Service Animals”.

We do not require advance notification if you wish to bring onboard hearing aids, special headsets, audio-receivers or other battery operated assistive listening devices*. These devices can be used during all phases of flight. If you plan to bring onboard a transmitting device, please advise us at least 48 hours in advance so we can ensure that it is compliant with our safety requirements.

*Please note that for safety and operational reasons, passengers will not be permitted to plug any assistive listening devices into the aircraft’s power supply and must instead supply their own power in accordance with all applicable regulations.

Tele-text / Text Telephone Service (TTY)
Tele-text or text telephone service is available for passengers with hearing impairment in North America.

For passengers in North America who use tele-text or text telephone service, you can reach our reservations centre by calling 711 to place a relay call.