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Passengers needing escorts

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For safety reasons, Cathay Pacific may require some passengers to travel with a safety assistant that can provide them with assistance in comprehending and responding appropriately to safety instructions from cabin crew and/or assist them to evacuate the aircraft in the event of an emergency. A safety assistant may be required if the passenger:

  • is travelling in a stretcher* or incubator or require medical attention during the flight. (The attendant must be capable of attending to their medical needs in the cabin)
  • Is unable to comprehend or respond properly to safety instructions due to a cognitive or developmental disability.
  • Has mobility impairment, which is so severe that the passenger is unable to assist in his or her own evacuation of the aircraft.
  • Has severe hearing and vision impairments and cannot establish some means of communication with our cabin crew.

We are unable to provide passengers with any assistance for personal care needs inflight such as eating/drinking, administration of medications, elimination functions including assistance inside the lavatory, or other personal care needs. If you require assistance with any of these, we recommend that you travel with a personal care attendant or make alternative arrangements.

The safety assistant or personal care attendant must be self-reliant and mentally and physically able to provide the passenger with the assistance required.